Tropical Smoothie Cafe — Restaurant in North Huntingdon Township

I honestly love tropical smoothies and I don't write reviews unless I have a memorable experience and unfortunately I haven't had a good memorable experience here, now twice. I didn't want to write a review because I understand the food industry and that they just opened so its a learning process but sheesh. I originally went the opening week and waited 30 mins in the drive through for my meal and smoothie. It was so bad people were leaving the line. Today (10-28-22) around 1:30ish / 2:00 pm was even worse. When I visited the line hadn't moved for over 45 mins and 3 people left the line as it was taking way to long. After the 3rd person left after ordering in front of me I went inside to try and let the staff know because I know how something like this could mess up a drive through flow. Upon entering I stood there for another 10 min trying to get someone's attention while they all ignored me and the lady trying to order in store at the front desk. I then was approached by someone who was older and full of attitude. After she realized I wasn't complaining she said ok while I was in mid sentence and went back to ignoring me. everyone that was originally behind me in line got served and I continued to wait and be ignored while I was trying to communicate that my order was sitting and ready behind the counter. Then once no one was in the drive thru I was then greeted by a young girl and given my meal. I understand its new and we live in an understaffed world right now but this was an whole hour I waited for FAST non-dining food. the owner and manager need to do their part so their employees aren't struggling so bad that they throw all customer service away. I NEVER got any "I'm sorry for the wait" or " thank you". it was below the bare minimum for...

So fortunate this is my favorite location right in the area where I live. Young people as well as all employees are energetic and courteous and appear to enjoy their work and contribution to their community. Pictures of student/employees all over the store. An acknowledgement of their participation in the community and at the store. I'm sure it gives them a boost to do the best job possible while at work. Unfortunately I learned that corporate officials decided for whatever reason to have the cheerful, rewarding, customer friendly decor taken down. I noticed immediately upon entering, the the vibe of the store was different. I am sure the message sent to the young people and paying customers was not positive. But what do I know, I'm...

one of the workers, an older blonde woman, was extremely rude to me both times i've been there. i'm pretty sure her name is Lori. I understand the first time, the store just opened so i forgave her. When i came back a second time, while the store was not busy at all, she was rude to me again. it was very disappointing because i did enjoy my smoothie, but her disrespect was uncalled for. there is absolutely no reason to be rude to customers with no reason. i walked in, ordered, paid, tipped, and thanked the staff and she was still incredibly rude to me, and made no effort to make anyone in there...