Sushi Sake North Miami Beach — Restaurant in North Miami Beach

As a long-time regular at Sushi Sake, I’ve always enjoyed both the food and the welcoming environment. I want to start by acknowledging that the staff—particularly Daniella—has consistently been kind, approachable, and hospitable throughout my visits. Her warm demeanor and attentiveness have always stood out, and it’s a big part of why I’ve returned so often.

However, I did want to share some recent feedback regarding an experience that left me feeling disappointed and a bit overlooked. A few weeks ago (approximately 3–4 weeks ago), I placed an order that included the tuna pizza—an item I’ve had before and enjoyed. Unfortunately, this time it tasted quite soggy and lacked the freshness I’ve come to expect. It was not up to the standard I’m used to from Sushi Sake.

I brought this to Daniella’s attention, and she was receptive and understanding. She kindly informed me that a credit would be issued for the item, which I truly appreciated at the time. However, despite following up, I never received the credit. When I inquired again, I was told the order wasn’t documented in the system, which surprised me, given how recent the visit was. Daniella also mentioned that I should have taken a photo of the food. While I understand the importance of documentation, this wasn’t something that was communicated to me initially, and I would have gladly provided one if asked at the time.

To be clear, I don’t mean this as personal criticism of Daniella. She has always been professional and warm, and I genuinely appreciate how she usually interacts with customers. This situation, however, felt like a rare lapse in follow-through. As someone who has been loyal to this location, it made me feel like my concern wasn’t fully taken into consideration.

On the other hand, I want to highlight the excellent support I received from Sosanna (apologies if I am misspelling her name), the newer manager who sometimes works at the North Miami location. When I spoke with her, she was incredibly empathetic and helpful. She offered to assist with the issue, showed genuine concern, and handled the situation in a way that made me feel heard and valued. Her professionalism and customer-focused attitude are worth commending.

I’d also like to note that I continue to really enjoy the food at Sushi Sake—especially the chicken fried rice and JB roll, which are consistent favorites of mine. The happy hour prices make the experience even better, though outside of those times, I do find it to be on the pricier side. That said, the quality usually justifies the cost.

This feedback is coming from a place of loyalty and appreciation. I’m not writing to complain, but rather to highlight an experience that I hope can help improve future customer interactions. I want to continue supporting Sushi Sake, but experiences like this do raise concerns about consistency and communication when issues arise.

Thank you for taking the time to read this, and I truly hope it’s received in the constructive spirit in which...

I went here for the first yesterday. I went with two family members. Our waitress was super nice and very helpful and kind. She brought my nephew the plastic piece in order for him to be able to use chopsticks. The manager was also great. I give only 3 stars because of the food and the kitchen. We all 3 ordered our own appetizers. I ordered a salmon skin hand roll (tamaki), my sister ordered some calamari, and my nephew ordered some gyoza. The gyoza and calamari came out in a normal amount of time; not really quickly, but not too long; maybe 10 minutes. However, the salmon tamaki took at least 30 minutes! (We were the only customers in the restaurant, so it wasn’t because they were super busy). My family was done with their appetizers and had received their meals BEFORE I received my appetizer! Then, after taking a bite, the salmon was inedible! It was so tough and hard that I couldn’t take a bite of it. It was very tough. So, I waited all of that time for nothing. I sent it back. My nephew ordered the California roll. It was good and he finished all of his food. My sister ordered the “dynamite roll”. She did not receive a dynamite roll. We’re not sure which roll she received, but it didn’t have any avocado or several other ingredients. We were in a hurry and our food took so long that we didn’t have time to send it back and get the correct order. I ordered the Black Jack roll. It was good, but it’s one of the smallest rolls I’ve ever received at a sushi restaurant! The waitress had entered the correct roll, as it was on the receipt, but the kitchen made the wrong roll. The manager was very kind and helpful and took both the inedible salmon tamaki and the dynamite roll off of the check. They do have a happy hour too, so our check wasn’t too bad ($50 before tip). But, I don’t think I would go back just because the kitchen is slow, gets orders wrong, and the rolls...

Racially Profiled. I went to place my order. I was told to wait 25 minutes. I asked if I could pay and was told no. That I should pay after my food was done. I said okay and left to sit and wait in my car. I see the workers in this restaurant looking out onto me in my car. I assume that my order is finished. I walk inside. I hand my debit card to pay and am told that I need ID. I say I don't have ID I've never needed ID before and its a debt card I can put in my pin. This isn't my first time ordering from sushi Maki just this one and I have NEVER needed ID before it didn't even cross my mind. She says no. I then say okay. I will place an online order and pay online and you can simply give me that order again she says no. Now I'm confused. She says ill go and get my manager. Manager... to pay... with my debit card at Sushi Maki? Okay? The manager then comes and says its stated on the door that ID is required and NO I cannot place an online order. She then looks out onto my car one ,more time and says shell make an excepting if I go into my car and get another form of ID. I don't know if they have never seen a black woman in a Tesla before but I certainly didn't get into that car being rude, disrespectful and definitely not racial profiling. Now I am not one to throw that term around but when I give alternatives even to pay online and am told no. That I need to put out my registration to get $24 sushi. Mind you another woman is there with a card that isn't hers and her ID and said that she was picking up her daughters order and she was allowed to pay. Its moments like this that sadden me. If I offer alternative ways to pay I should be allowed to do so. I felt racially profiled and it was masked as a policy. I offered to place the same exact order ONLINE. I have left my review and now I will be...