I visited this location on 5/17/24. When I walked into the restaurant, there was a line of four people. No one was seating the guests or even at the front counter. We waited as several workers constantly passed by and ignored us. After specific customers started complaining, a worker rushed to the counter, attended to the line, and created a waiting list.

All of us were viewing several empty tables and several workers just walking around. After waiting ten minutes, we (My mom, little sister, and I) were seated. First, the waitress was friendly. However, after we ordered our meals, she completely forgot about my table. She then started attending to the other tables of people who came after us.

She served their food and drinks first and constantly checked on them. Then, she bought our drinks. She did not provide coasters or utensils and took a long time to bring the biscuits. We waited nearly fifteen minutes for a small bowl of dip and chips. Then, a kitchen worker approached the table and asked, "Did you order a Crab Queso?" We stared in disgust at her rude attitude. She dropped the bowl on the table like a pile of trash, and it made a big slamming sound.

Our food took nearly an hour to come. The waitress did not check on us or serve our food. She didn't even pick up the empty plates and bowl from only one bowl of biscuits, dip, and chips. When our food came, the portions were small and unreasonable. The kitchen workers didn't even want to pick up the plates; we had to ask a manager. I genuinely felt ripped off. The waiter didn't check on us at all.

We had to remind them to bring the coasters and utensils. They forgot one of our sides and refused to serve any more biscuits. I had to call the manager to remind him about our side and report the terrible service we received. After I reported the waitress and the manager confronted her, she immediately attended our table and asked, "Do you need anything?" We replied, "No." When we were nearly finished eating, she wanted to help, which was terrible.

The manager brought to-go boxes and a bag. Then, we went to the front counter to pay. She immediately ran after us as if we were stealing. I told her, "We are going to pay with two cards. She will go get the second card in the car." We waited until she (my little sister) returned. While we were waiting, the manager passed by, and she said, "Please prepare the rest of my tables; it was tiring to take care of them." She was referring to me and my family according to head gestures, which was very frustrating because she barely attended our table.

When we handed her both cards, she immediately returned and said, "The first one doesn't work." So, she tried again, but it didn't work. My mom Zelled the money to me from the first card, which only took a few minutes. However, the waitress hovered over my shoulder to see if I was serious. Those few minutes made me and my little sister feel like the worst criminals in the world because she was prejudiced.

What was supposed to be an enjoyable birthday was one of the worst restaurant experiences ever. What appalled me the most was the terrible service and the expensive bill for such small portions because when I went to other locations in Florida, the service, food, and portions were excellent. As my little sister and I walked to the car, she said, "This was the worst birthday ever. She didn't do her job as a waitress." I genuinely don't plan on returning at all.