Red Lobster — Restaurant in North Miami

I visited this location on 5/17/24. When I walked into the restaurant, there was a line of four people. No one was seating the guests or even at the front counter. We waited as several workers constantly passed by and ignored us. After specific customers started complaining, a worker rushed to the counter, attended to the line, and created a waiting list.

All of us were viewing several empty tables and several workers just walking around. After waiting ten minutes, we (My mom, little sister, and I) were seated. First, the waitress was friendly. However, after we ordered our meals, she completely forgot about my table. She then started attending to the other tables of people who came after us.

She served their food and drinks first and constantly checked on them. Then, she bought our drinks. She did not provide coasters or utensils and took a long time to bring the biscuits. We waited nearly fifteen minutes for a small bowl of dip and chips. Then, a kitchen worker approached the table and asked, "Did you order a Crab Queso?" We stared in disgust at her rude attitude. She dropped the bowl on the table like a pile of trash, and it made a big slamming sound.

Our food took nearly an hour to come. The waitress did not check on us or serve our food. She didn't even pick up the empty plates and bowl from only one bowl of biscuits, dip, and chips. When our food came, the portions were small and unreasonable. The kitchen workers didn't even want to pick up the plates; we had to ask a manager. I genuinely felt ripped off. The waiter didn't check on us at all.

We had to remind them to bring the coasters and utensils. They forgot one of our sides and refused to serve any more biscuits. I had to call the manager to remind him about our side and report the terrible service we received. After I reported the waitress and the manager confronted her, she immediately attended our table and asked, "Do you need anything?" We replied, "No." When we were nearly finished eating, she wanted to help, which was terrible.

The manager brought to-go boxes and a bag. Then, we went to the front counter to pay. She immediately ran after us as if we were stealing. I told her, "We are going to pay with two cards. She will go get the second card in the car." We waited until she (my little sister) returned. While we were waiting, the manager passed by, and she said, "Please prepare the rest of my tables; it was tiring to take care of them." She was referring to me and my family according to head gestures, which was very frustrating because she barely attended our table.

When we handed her both cards, she immediately returned and said, "The first one doesn't work." So, she tried again, but it didn't work. My mom Zelled the money to me from the first card, which only took a few minutes. However, the waitress hovered over my shoulder to see if I was serious. Those few minutes made me and my little sister feel like the worst criminals in the world because she was prejudiced.

What was supposed to be an enjoyable birthday was one of the worst restaurant experiences ever. What appalled me the most was the terrible service and the expensive bill for such small portions because when I went to other locations in Florida, the service, food, and portions were excellent. As my little sister and I walked to the car, she said, "This was the worst birthday ever. She didn't do her job as a waitress." I genuinely don't plan on...

This is an update May 20, 2024 at 12:15 pm I understand now why Red Lobster is closing, after my last experience I came back during lunch time. First the greeter didn't even smile or make eye contact, had to wait over ten minutes to be acknowledged and than waited another five minutes told will be with you and waited, got some bread at this point. One server for four tables and the place was not full. The food was to be honest just sloppy by the time I got my salad they had literally like slapped a lot of sauce over it not put it on the side like they used too. I got the admiral's fees let me just say right now what a waste of my money $53 for trash the steak you could tell was probably held together by meatloop I asked for medium they cooked it all the way it was so hard you couldn't even taste it or even it was like they must have let it just cooked over cooked it was just nasty I even brought this through your attention of the waitress who didn't even bother acknowledging it just didn't even say sorry or nothing just kept going. No one ever came up to check up on me to see everything was okay I have to wait forever for everything even for napkins honestly this was horrible the food was really bad the the food really had no taste the only thing honestly was the baked potato that actually did taste good and the scallops but the shrimp felt like they have been probably sitting around for a while and again so disappointed I spent this much money giving these people here at Red lobster another chance to see and again let me stress I understand now why they are losing business because the people that they have just don't care and they make sure you don't understand you see that with the way they treat you the way they treat you the way they serve your food and there's nothing there's no coordination I guess with the others to make sure everybody's okay I honestly let me ju say last time I will ever come to this place is closing and that's okay I don't ever ha spend my money ever at a Red lobster.

I have to say that this was the worst meal that I have had in a long time. The utensils are plastic so already this dining experience is poor, and the place looks outdated and dark. I remember when I use to live going to Red Lobster for the food but all they had going was the bread. The salad was mediocre not as before full of color with red onion slices and small tomatoes, this looked pulled out of a package. The appetizer was the stuffed mushrooms which was okay nothing I would repeat. The meal the bay scallops were awful, and this use to be my favorite, why did they have to cheapen the dish! Along with ordering the Admiral Feast, first the mashed potatoes were bland and tasteless, the ordo rice was over cooked and hard, the fried fish was greasy and I'm questioning if the oil was old. Myself and my party came out of this place feeling sick. The whole meal was a waste of money and that's what has me upset that this use to be a great place, now it's like a lunchroom with over priced...

I want to rate it zero stars due to my most recent experience. I Visited on a weekday to celebrate my wife’s birthday. The restaurant wasn’t busy, but the service was terrible. Cold biscuits, food took over 30 mins to come out and again the restaurant was not busy, and my side order of baked potato was missing. The server told me that it’ll be out shortly.I asked to switch for a salad. Because it sounded like I was going to have to wait longer than 5 mins for my potato and I didn’t want my food to get cold .The manager brought out the side salad and apologized.

We then realized we still hadn't received the waters we requested when we first placed our order. Trying to be patient, we waited for our server to check on us. That didn’t happen. We ended up having to flag down another server just to get water and napkins.

After all that, our server finally came back and asked if we were “straight.” At that point, we were done. We paid and even left a tip because that’s just who we are, but I wanted to make sure the store knows this experience was complete trash. Poor service, missing items, and lack of attention made what should have been an enjoyable outing frustrating from start to finish. experience was complete trash, especially on my wife’s birthday.

I’ve since tried contacting corporate (1-800-LOBSTER), left multiple voicemails, and still haven’t heard back despite their machine promising a 24-hour response. I even called the store directly. Someone finally answered, put me on hold for 5 minutes, then the call “dropped.” No call back. Terrible customer service all around. Do better, Red Lobster.

Update review 07/27/2025 After expressing my experience on google review I got an almost immediate response back via email . By the end of it all ,as a consumer I feel heard ,and like my experience actually matters not just my dollar and that means a lot . I do appreciate the company for reaching out . I will also attach the...