I've went here 3 times. The 1st time was wonderful, the staff was friendly, the ice cream was good, not a super long wait. The 2nd time they messed up my order (which would be understandable, but this time it wasn't), they put sprinkles on my banana split, even though the description of the split says nothing about sprinkles, I just accepted the ice cream, and moved on with life. Went here a 3rd time and ordered a banana split again hoping it'd be different, it was but this time the worker got annoyed after I asked for no sprinkles and she said "It doesn't come with sprinkles", I explained that the day before the girl put sprinkles on my ice cream. After I told her this she got annoyed and just walked away and went over to the payment area. Disappointing. But I guess the ice cream itself is okay, it melts really...
Read moreThis was the absolute worse experience with customer service I have ever had. First off, some of the workers couldn’t understand basic english (if you can’t understand it you shouldn’t work there). Second, I wanted a banana split and they refused to do it. Third, I asked for a waffle cone, she then gives me a cup and gets mad whenever I told her I asked for the cone. Also tried charging me $18 for 2 scoops. This was the worse experience i’ve ever had at a restaurant that’s supposed to be a family environment. I will NEVER be back. I’m not one to rate bad reviews on places but this was pure awful!! DO NOT RECOMMEND. PS. The ice cream wasn’t even...
Read morecame because it was three minutes away and had great reviews first thing we noticed when we pulled in was it was packed full there seem to be no space inside and gave frat house vibes. Whoever helped me clearly wasn’t trained in customer service, they seemed frustrated in my confusion and with every question i asked. Then to top it off, we spent a total of 8.26 on a single cup and i mean cup of Ice cream, in a plastic cup with no lid and by the time we made it 3 minutes down the road it had completely melted. Not to mention the chunks of cookie dough and brownie taste better in Ben & Jerry’s. Safe to say we were...
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