Culver’s — Restaurant in North Port

1st visit to Culver's

I have decided to give this particular Culvers 5 stars; and i am ultimately, very confident, that my reasons for doing so are unlike most reasons to rate a restaurant highly...lol I feel it is necessary to explain my decision; mainly because if someone had witnessed this visit..completely--from beginning to end: along with all employee interactions- from when my order was initially placed...to when i paid..and then continuing home.. This experience would be considered nothing spectacular--just your average trip to the drive-thru.. If i took the time to rate this experience; i may have given a 3-- probably 4..

Unfortunately, after i was already home.. i handed out everyone's food. Everything was hot and looked delicious; Considering this was my first time trying Culver's food; and everything looked so good, i was really looking forward to my dinner. ...but OFCOURSE NOT-- while ordering at the speaker/menu board, i admittedly had a few questions; come on, I've never been here.. After seeing a new burger, on a pretzel bun, that looked very good--i decided that is what I'd order. I have terrible medical issues: including crohns disease and an allergic response to anything even slightly spicy--after i went into anaphylactic shock on two separate occasions; I've learned its important to be careful/cautious & basically just better safe, then sorry. I asked her very clearly if there was ANYTHING even remotely spicy about this sandwich..to which this very sweet girl said "no; i don't think there's any spice" --after listing the ingredients which included something called "bison sauce"-- i then asked, just to be safe, is there any way the bison sauce could be spicy. I was told, "no..it wasn't." It only took one, tiny bite, of this delicious looking sandwich & instantly i knew this was incredibly spicy ..

Unfortunately, & as odd as it sounds--it's true... spicy food that touches my tongue causes it to blister almost instantaneously.. Fun, huh?? After 45minutes of recuperating from this mishap..i decided to call Culver's & make them aware of what happened--mostly because i don't want this to happen again: to another person--who might have an even worse condition; possibly resulting in an even more severe reaction etc. Normally, i would never call a restaurant to complain, regardless of how many times the order is wrong, or the food is given to me in a condition that would be viewed as inedible by most, or when meals/other ordered items are just completely forgotten about & i just don't receive them at all.

..but this time it was potentially hazardous to my health--very uncomfortable; but mainly this was avoidable--because, i purposely went out of my way to ask if there was ANY SPICE ..at all...in any way.. at all, in this meal. & I was told no. Obviously she was unsure and should have taken the extra second to make sure.

Now..i have given this experience 5 stars. I know it sounds completely ridiculous; especially after going through all the irritations-- both the psychological AND physical pain should have never been experienced.. All this could have easily been avoided; deeming this experience; in its entirety--as a whole, simply unnecessary.

It is amazing how much one person's incredible personality and infectious charisma can take a pretty terrible situation and turn it into, most likely the best experience ive ever had with any customer service personnel; regardless of the capacity in which a "customer is in need of service". In my own personal experiences attempting to have a conversation with someone in "customer service" --regardless of what potentially happened or may have initially caused me to seek assistance in any way-- i have never left the conversation feeling better about whatever happened before-- i have ended up becoming even more angry/frustrated then i was to begin with... &when it comes to fast food/drive thru mishaps-- from my experiences there is no point in even attempting to correct it when a...

My wife and I came in for dinner we were greeted by a nice young lady, and she was accommodating; when we received our order, I noticed that my Root beer Float seemed off; there was probably a tiny spoon of custard in the drink not like I have had in the past, but I went ahead and tasted it, and it was warm. The soda was flat, so I went back up to see the young last that helped us, but she had a customer, so I waited for her to finish. As she was waiting on the customer to pay, she looked over to me, and I whispered that the drink was flat, so she nodded her head that she would handle it; she tried to get one of three employees that were standing at the end talking which one them come to find out was the acting manager (Sasha) she came over to her. She explained the issue, and instead of acknowledging me and the problem, she looked away. So I had to wait longer for the young lady to finish with her customer; when she did, she again went back to the manager (Sasha) to ask what to do. She finally told me she was going to do a new one and that she would bring it to me, I asked if she wanted the one I had back, and she said to throw it away. The young lady came back with my new drink and was very apologetic and stated that she had made this one better. My biggest problem here is as a manager, you should notice every customer standing in front of your counter and acknowledge them, especially when they might need assistance with their orders. In this case, she did not do that, but on top of that, she was told of the problem and looked away. This is the manager you have running your store.I tried calling the store to speak with Matthew Priddy, but the phone rang off the hook and went into a...

My single star review has to do with the treatment my 8 year old child and I received upon our visit on Friday December 30th at approximately 3:30 in the afternoon. I was wearing a t-shirt that had my religious iconography printed on it. The image while as recognizable as a crucifix is seen as profane by people who see graphic images of public execution as wholesome. We were told we couldn't eat in the dining room, and we weren't even allowed to wait for our order inside. We were sent outside with a number placard where it took 20 minutes to receive two concrete mixers in damaged cups. I was told all of this was do to the dining room being closed, and kitchen accidents. When other arrivals were welcomed into the dining room with smiles, my child and I threw out our products on the extremely valid concern that kitchen accident was really on purpose, and we left. Culver's corporate says they take this matter seriously, but need a week or more to address it. Why go straight to corporate? When the Store Manager treats you and your child this poorly, would you trust your issue could be resolved in the store? Look, I get that you are a private business, and have the right to refuse service, but maybe stick a sign on the door that as a Christian business if the customer lets your staff know that they are not, your staff has been instructed to treat you as poorly as possible without refusing your money. I am 38, I have dealt with the hate otherwise called Christian love all my life, but my 8 year old, who is in no way a part of my religion, didn't...