Burger King — Restaurant in North Randall

I've been to Burger Kings all over America. I've had countless Whoppers and even more fries. This location has really nailed it. Let me begin by describing the Whopper. The ratio of lettuce to tomato was beyond pale. It is as if the Burger Gods shined down on the store and blessed them with a talent above and beyond all others. The patty shape was a perfect circle. I did not know such a perfect sphere could exist in nature. The temperature was amazing, not too hot, not too cool, just right. Medium well and moist with a perfect mouth feel. It was like biting into a slice of magic heaven. The number of fries in the container was just right, not too many and not too few. The ratio of fires to ketchup in the packet was almost a wet dream. Each fry held the right amount of ketchup and when I finished the fries and looked down at the paper I had squirted the ketchup onto, there was nothing left. The color of the fries was a golden hue that could only be mirrored by a sunset on a life changing around the world cruise. I could go on and on about the chocolate shake. The consistency was that of mother's milk. The straw did not fold in on itself and I was able to enjoy every drop. If i was on death row, this would be the meal I would order. Hell, I might commit murder just to end up on death row so I can get this again. I topped it all off with a sundae. It rivaled any 12 dollar desert in some fancy shmancy restaurant. Smooth, creamy and the cherry was like a sweet treat to make it all the better. The spoon flexed perfectly and took just the right amount of ice cream with each movement. Even the napkins were great. They had the texture of silk and the absorbancy of an extra large Depends Diaper. My only regret was not getting the Super Size, but hey, life can't be perfect, we would have nothing...

Burger King in North Randall, Ohio served me a spoiled iced mocha beverage. I ended up being sick for several hours from just one sip of the drink. The taste was sour and not like chocolate or coffee, and the density of it was thick like sippable yogurt. The restaurant and corporate office refused to refund me my money for the contaminated item. To add insult to injury, the manager Jennifer was rude, disrespectful, and ignorant towards me when I notified her over the phone about the issue. She even went so far as to call a physically disabled person (me) unwilling to walk up to their store to return the spoiled delivery item even after being told that I'm disabled and currently without transportation. (The item was part of a delivery order.) After suggesting that she stop being argumentative and rude towards me and instead try to be professional and rectify the situation, Jennifer hung up the phone on me while I was still talking. Burger King (this location as well as all others) has permanently lost me as a customer of over four decades for serving me spoiled food, having unprofessional managers, and then refusing to refund me the $3.79 the item cost. This company doesn't know how to do business nor how to treat its customers. Offering a $5.00 coupon for getting someone sick from your spoiled food isn't rectifying the situation; it's only insulting the customer by trying to force them to continue eating your spoiled food and interact with your unprofessional staff. I do NOT recommend eating at this location or any other Burger King restaurant for that matter, because even the corporate office doesn't care to rectify situations of food poisoning with...

For the first time in a long time have I ever been made feel so un comfortable on 9/30/22 I pulled into Burger King located on Northfield road Cleveland Ohio for the afternoon lunch shift.... I ordered a number 1# which is a Whopper fry and a drink.... I asked for extra mayonnaise no pickles..... Normally I would have made lunch, but I didn't because I was rushing.... so I stopped at Burger King. After I left I started eating my meal trying to get to my appointment not paying a lot of attention I must say but within two to three bites I noticed the sandwich was drier than Mojave desert. I stopped at the light opened my sandwich and noticed not only did it not have extra mayonnaise it had zero mayonnaise and no ketchup I had tomato, lettuce, and onions and a very little of that. I returned to the store and I made my complaint... they said okay just pulled around to the window.... I pulled around to the window the woman took my sandwich told the manager the situation the manager stuck her head out the window to see who it was (what it look like to me), and said give him a couple of mayonnaise packets... I asked her "ma'am aren't you supposed to remake the sandwich I don't want this.... This is your fault Her reply was "oh we can't take back any sandwiches through the window". Clearly after they just did to examine the sandwich. So I don't know if Burger King is racially profiling their customers anymore or maybe she was just a mean manager.... whatever the case this long time customer not satisfied and quite shocked and surprised very very disappointed I pray...