Planet Fitness — Local services in North Randall

My recent experience at Planet Fitness was incredibly disappointing. As soon as I walked in, I was met with a dismissive attitude from a staff member named Shawn. I had already been told by another team member that taking a photo was optional, but Shawn insisted it was mandatory something that, as a customer, I know is not required.

His demeanor was unprofessional and unhelpful. When I asked how long he had worked there and if he should be familiar with the system, he seemed to stall, pretending not to know how to proceed. Meanwhile, he was assisting others without issue. It felt like he was deliberately being difficult, which was frustrating and disrespectful.

I eventually decided to cancel my membership due to this poor treatment. I won’t be mistreated or spoken down to by anyone especially when I’m simply trying to end my membership. The situation escalated further when Shawn called another location in Parma. Rather than helping me resolve the issue, both he and the other staff member seemed more focused on avoiding responsibility.

At one point, someone even suggested signing for me, which is completely unacceptable and, frankly, illegal. When I brought that up, Shawn attempted to record me without my consent. That crossed a major line.

All in all, this experience was enough for me to decide that I will not be returning to Planet Fitness not at this location or any other. Customer service matters, and this was a prime example of how not to treat people.

To anyone reading this: there are better places to spend your time and money where you’ll be treated with basic respect...

I had the worst experience today. It’s annoying that every time I come there, members feel like they at home in their own personal gym. They are on two and three machines at a time. It’s a public place and you are one person and you should never hold up more than one machine at a time. I know all about super sets but it’s rude when you have other people there wanting to work out. The staff does nothing to correct this behavior and I think it very disrespectful for people to do this. There should be some rules in place about this and they should be enforced but it’s not. This girl today was on one machine and when I cleaned off another machine that she clearly was not on she jumped off the machine she was using and ran over and jumped in front of me and said I got one more set to do. I was so annoyed I went to the locker room and got my stuff and left. When I complained to the front desk they did nothing. I really am not interested in coming back. I am considering canceling my membership and working out at home only. I am truly disgusted because this is not the first time this has happened. My husband and I work out together 3-4 times a week and it happens with him as well as my self every week that we go.

After my post the owner responded to contact the manager.

Why should I contact the manager I already told you the owner. You should contact the manager and let them know and...

Update: I had a couple medical issues and I have asked for a call back from the owner more than once and was ghosted. Interesting way of dealing with customers.

Nice facility. I will be returning after a while away. U need a movable bench or two in the Synergy 360 area. The exercises are limited with the pulley because we cannot sit down to do certain moves. Adding a bench that members can move where they need it would open up a world of additional exercises. Also in the ab workout area, you need a heavy duty massage table so those people who cannot get on the floor can still perform "floor" exercises. You have a nice facility but you don't take into account that you might have older members, handicapped members, and those rehabbing from injuries. A massage table can be used for stretching, yoga moves, ab work, etc. Update: Thanks so much for bringing back a trainer. I started working with the trainer Brandon. He is excellent. If you are on the fence about joining, join now and immediately set up training sessions so you can know what exercises you can do when you come in to workout. This facility has the best ratings in the area...