Charleys Cheesesteaks and Wings — Restaurant in North Randall

The food at Charley's today was quite possibly the worst ever. My fries were cold and soggy (usually they are made to order). My bread was toasted dark and hard. It tasted burnt. My bread was also soggy - how can it be hard on one side and soggy on the other? I had to eat on the go, so I ate as soon as I got to my car. The bread was soggy like that sub was ordered by a previous customer who canceled their order. It was bad. I threw it away. This is horrible, because I came here one other time the week they opened, and the food was amazing, which is why I returned so quickly. After today, I will visit other locations. I won't be back. I don't understand why they thought that meal was okay to...

I ordered a chicken Philly, no mushrooms, no tomato's, no green peppers, and made it a full meal. The fries was suppose to be loaded fries w/ cheese, ranch, and bacon.

I also ordered a small Chipotle chicken sandwich.

I received my order and drove home,.which is about 15mins away just to find out my whole order was wrong.

The chicken Philly had tomatoes & mushrooms on it, the fries wasn't the loaded ones, and they didn't make the other sandwich, instead it was another fry.

I had to drive all the way back for an entire new order. I figured it would be some type of discount...

I was here on 10-11-25 after a previous negative experience and both the service and food were outstanding. There was a team member working in the grill area who noticed me waiting and asked the front counter person to find out what I was waiting for. I hadn't been waiting long, but it was nice to know that they were paying attention. My food was fresh, which I appreciated because I previously had cold fries and overly toasted bread. I felt like a valued customer and I hope they keep this...