Dunkin' — Restaurant in North Ridgeville

First, I wanna start by saying, Tesla, the store manager, is by far, the most tragic person to walk the face of the planet. Not only did she give my buddy head in the bathroom, while she was on shift, but she also, treats her employees like garbage who actually do their job. There's a male manager there, didn't catch his name, Lucas, Logan or something close, who likes to verbally and mentally abuse the female crew members, as well as shouldering into women, when hes walking by them, and treats them all like he's in command of them, without doing his own work. He's a lazy slob. I went in for my usual frozen coffee and watched him lean up against the counter on his phone, and command someone else to do something, and had his own playlist on the speakers so loud nobody could hear in the entire store. The management isnt a complete waste though. I usually get a young blondish women in the morning or another young woman who's always got a smile on her face her name was like Jay or something. I am a customer who's pretty intuitive and when I frequent a place, I do my research before writing a complaint, and know who to say it about. That Tesla and Lucas, Logan, whatever, are both worth less than the gum stuck to my shoe, as management. They need to be fired. The store is a joke because of them. Poor customer service. I've even watched them lie to someone about saying Tesla wasn't there, and the woman was there for a scheduled interview. Like, ridiculous. Whoever owns this franchise store, needs to step in before someone decides to start mitigation for improper workplace treatment. Sad. I'd like to say I won't go there ever again as a customer but it's the only Dunkin in my home town, and I remained anonymous because she seems shiesty enough to spit in my drink or on my bagel before she turns...

Please understand the only reason I gave 2 stars was because the employee was courteous and friendly.

I’m not a big DD person but I figured I’d order through my phone to save time - I ordered 12 donuts (4 different flavors) and 2 drinks. I checked in at 10:21am while on the exit ramp of I-480. Pulled into their lot at 10:23am, by 10:33 I was 1 car past the speaker and at 10:38 I was still 1 car from the window. I soon found out why: when I got to the window I had to ask for my drinks to be put in a carrier, then I was told 1 of my choices was out of stock - my deselection was also out of stock. During this time a second item on the original order went out of stock! I then said I’d just take any 12 donuts as long as they aren’t filled. Worker finished assembling my dozen then proceeded to make a coffee drink which she put in my carrier. I told her I was only suppose to have 2 drinks - she examined the carrier and as she removed 1 she mumbled “why is this even here?” She handed me the carrier, the dozen and a bag (what’s in the bag!?). 20 minutes in the drive-thru by the time I pulled away from the window and I ended up with 12 chocolate donuts (originally asked for 3 chocolate), the 2 iced coffees (correct) and a bag of blueberry(?) donut holes (that I didn’t even order)... You’d think with the “out of stock” issue that the donuts would be fresh but that wasn’t so. I don’t think I will be visiting that location...

First it's Dunkin and not my favorite coffee, however at least this location fills up your cup. I'm my hometown they never, NEVER fill the cup. If I'm paying almost $5 for my coffee, I at least want my cup filled properly. The donuts were good. The sourdough breakfast sandwich was very bland, I would not order it again. The iced mocha my son ordered was pretty gross, I'm not sure why, he's ordered it before without issue. The watermelon refresher thing was yummy. Very sweet. The service at this location was much better than my hometown as well. The coffee started to leak and the gentleman adjusted the lid, and wiped the cup checking to make sure it wasn't leaking still before handing it to me. At my hometown Dunkin the girl handed me the cup coffee streaming down the sides, with no napkin and clearly a messed cup with an ill-fitting lid without care. The small lot causes traffic congestion for the drive-thru. I would have parked and gone inside but I couldn't even get to the parking spaces to attempt that and then I was afraid I wouldn't be able to get out of the parking lot after as well. I don't normally like to go to Duncan but my children wanted donuts and there wasn't...