Dairy Queen Grill & Chill — Restaurant in North Strabane Township

I’m not sure I’ve ever left or written a review regarding a restaurant, but the quality of product and overall service at my local DQ has just been so bad for so long, I feel it is necessary to report. First, I believe my total was around $12.27, that’s from reviewing my bank statement - unfortunately I don’t have a receipt to reference since I wasn’t offered one. But that’s minor compared to the rest of the experience.

I ordered 2 blizzards and a milkshake. I’m not sure if the “flip upside down or get a free blizzard” thing is still alive but the DQ at the end of Racetrack Road (Meadows Park Place) has literally never done that and hand you the spoons separately. And I do understand why, tonight if they attempted to flip either blizzard at the window it surely would have all dumped to the ground since it was pure liquid. Each were literally melted upon receipt, not ice cream, not even a milkshake and most certainly not a blizzard. I would never ask for a free blizzard if someone forgot to flip it, stuff happens, but the fact that the ice cream was melted down to almost liquid form is just unbelievable and inexcusable. Maybe the flip should be required for no other reason than to prove you actually have ice cream in the cup. Couple this with the fact that the melting of the blizzards was flowing down the side of the cups they came in and as the DQ member handed me the blizzards they liquified ice cream went everywhere. All over their hands, mine and of course the cup holders I set them in my truck. You’d think they would ask if I’d like a napkin (since apparently they aren’t standard anymore), but no, I had to request them to help clean everything up. I also ordered a milkshake and as you might guess, it was essentially milk since it also melted completely. At least that had a lid to contain it I suppose.

Just overall a horrible experience. We couldn’t even enjoy the ice cream. It’s supposed to be a treat but instead it’s a sloppy mess that taste like candied milk. Again, this isn’t normal for me to complain and I still drove away instead of ruining some workers night, but this isn’t the first time with my local DQ. The service is always terrible, never to standard if there is one and the overall product simply sucks. I have another DQ that is much older and about 15 miles (E Wylie Ave) away. It is substantially a better product, service and experience, so I have a direct comparison. They also have friendly staff, unlike this DQ which can’t even make up for the experience with the people that work there.

Oh and it’s late September in Pennsylvania. Evening temperatures are in the 60s so I wouldn’t even expect ice cream to melt on the drive, let alone as it is handed to you.

I hope something can be done to change this DQs standard. I don’t know if it’s ownership, management or lack of oversight but man, it’s awful and has been for awhile.

0 stars isn’t an option...

As I walked up to the door at 8pm their closed on the inside…no sign nothing but the lights are all on in the lobby, making it seem as it is open. I have worked at this location and in the past this wouldn’t have been tolerated. So I decided to give them a call from the outside of the building and watched someone walk right past the phone…my boyfriend just got off work and needed something to eat…not saying we couldn’t have gone somewhere else, but it was close by, as my nephew also wanted icecream. Finally I get up to the drive thru after waiting 15+ mins to get told they served their last burger patty and were not going to make anymore. Again would NOT have been tolerated in the past! AVOID THIS LOCATION AT ALL COST. I find it crazy they said literally their words “the car in front of you ordered all the burgers, we have no more cooked and we turn our grill of at 8pm. AGAIN NO SIGN, NOTHING. If you can go to the one in mcmurray they are MUCH better and usually you don’t have to worry about them not having...

Don’t go here. They don’t deserve my family’s business. No one can do their jobs correctly. We ordered a birthday cake for my paps birthday on Monday March 28, so we could have the cake for my paps birthday party on April 2. My paps only ask was an ice cream cake from Dairy Queen so we had to make this happen. Today we go to pick up the cake and they did not make any cake for my pap, and only had a peanut butter swirl cake that they couldn’t even write “Happy Birthday” on due to all the stuff on top. They didn’t offered any discount and had to pay full price for a cake we DID NOT ORDER and we DID NOT WANT. The manager not got involved to make things right. It was a poor kid having to piece together an issue that he didn’t even cause so we could have a cake for my pap. The girl on Monday who took the order for my paps birthday cake needs to be aware of this issue because now, 45 minutes before for my paps birthday, we are scrambling to make this cake work. INSANE! Stay away because no one can do their...