The establishment's impressive facilities are unfortunately let down by their subpar customer service. I placed an order for a beverage, but it was delivered incorrectly. When I brought this to their attention, they informed me that they could not remake the beverage due to concerns about product waste. This is an unacceptable response, as I expect to receive the product that I have purchased. The employee then offered me the foam from the beverage in a separate cup, which I found to be an inadequate solution. This establishment appears to prioritize their own convenience over customer satisfaction, which is disappointing given my frequent patronage and significant expenditure at their...
Read moreThe staff was friendly but UNKNOWLEDGEABLE about coffee. I asked the cashier to recommend a coffee with fruity notes. She had no idea what I meant and asked if I wanted a Carmel or strawberry swirl. After trying to explain what coffee notes were, I asked if she could ask someone that would know. She gets the manager who was also clueless to coffee notes. The manager tells me that this is Italian coffee and Italian coffee doesn't have any flavor. So I asked her to recommend me a coffee and she said cappuccino. Now the coffee itself was smooth but not what I was looking for.
Friendly staff, but not a good coffee experience. I...
Read moreThe staff was sweet but the coffee is not good at all, the staff also didn’t know what syrups they had, I asked what type of syrups they had and she said “all of our regular ones, and some specialty ones like pistachio” mind you it’s my first time there so I truly don’t know what she was talking about, I ordered a matcha with vanilla syrup and it just wasn’t great, it literally was milk with a light hint of green that was sweet, not great was very disappointed to...
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