Wendy's — Restaurant in North Township

Didn’t receive my food yet, had to put a review first because attitude is a strong thing. You would expect our people to have some type of decency toward one another, but they don’t. They actually have an evil eye toward their own people. I am also very polite so I guess the old lady (manager) decided she can be smart. Let me guide you through my experience, step by step. I order online because they are being very loud, not paying attention to the front desk. I sit in the lobby, and hear a younger woman playing “this right here a baby makerrrr by Trey songs.” As soon as I sit down I hear her complain under her breath “see this is why i should’ve locked the door.” She then goes to tell a coworker, and he complains but makes a joke out of it. She walks back to the lobby as she mops with no wet floor signs, and says “they are not going to give you your food in the lobby, because we are about to close.” I say okay, understood, and I go to the drive through. (Remind you, I expedite deliveries for hospitals in a high roof van, so I can’t go through drive thrus due to the low clearance). Once I arrive to the window, I wait for about 1 and a half minutes to be greeted by the grumpy old trolllll who livesss under the briiiiiidggeeeee. The manager, she was wearing a grey shirt, the other employees in a black one. She ask “what are you waiting for?” Me wondering, no hello? But I respond, “I placed a mobile order online, just came to pick it up.” She says, “you are supposed to go in the drive through, and it will alert us of your mobile order.” My van is actually too tall to even go through the drive thru, hoping she would understand that’s why I am around 10 feet from the window and not under the clearance bar. I respond “your associate in the lobby advised I couldn’t get my food inside.” She then asked me why couldn’t I, in such a rude tone. I replied “she told me I couldn’t get my food inside because you were closing the lobby.” The associate that advised me that walks by, and she confirms the associate, and wow I was correct after all. But boom, window slams on my face and no apology or acknowledgement from manager. She needs to be fired, she doesn’t like her job, and we do need more intelligent people at this establishment. We need a manager here that does not fear handling their customers with care, have a great day! Yelp, and “others” will receive...

I was looking for someplace to order chicken sandwiches for lunch for my group of 8. I am annoyed when going to "The King" or "golden arches" and spending my hard, earned money on a sandwich that is almost ice-cold by the time you get it home, so I decided to give my favorite chicken sandwich/nugget place, Wendy's, a go! We called them about 5 minutes prior to arriving at the restaurant and asked for our chicken sandwiches to be made fresh. We went through the drive-thru and informed them of our prior phone conversation. We paid for our meal, 8 of the homestyle asiago chicken clubs, at window #1 and after a brief 3-4 minute wait, we received freshly-cooked and delicious chicken sandwiches at window #2! They were still hot and tasty once we arrived home several minutes later.

The staff here is always friendly and willing to go the extra mile... I used to travel alot for work 2-3 years back and I'd always stop by this location's drive-thru for chicken nuggets before getting on I-80/I-94. If there was ever a wait for chicken nuggets, they would apologize and inform me it was because they were making them fresh and not giving me the cold, old nuggets. It's the little things like that which make a big difference in a customer's perception. Glad to see food quality controls haven't gotten lost at...

I went to this location on Thursday, May 29th 2025 at 2:05pm only needing a cup and a spoon in the drive-thru. While politely* requesting utensils a woman named “Jasmine” aggressively said she couldn’t hear me. Once she agreed to the order and I asked how much the cup would be… she then yelled* “I DON’T KNOW WHAT YOU ORDERIN’ SO PULL UP TO THE WINDOW! HOW AM I SUPPOSED TO GIVE YOU A TOTAL IF I DON’T KNOW WHAT YOU ORDERIN’?!”

I get to the window and repeat my order…(Empty cup & spoon)… I’m STILL getting attitude. At this point I just wanted her out of my face and energy away from me, so I asked for the manager so I wouldn’t have to deal with her. She says nothing, rolls her eyes, closed the window, and gets the manager. During this entire interaction I have remained calm, polite, and composed.

Never in my life have I ever been spoken to that way at a place where I’m prepared to spend my money, let alone has anyone ever been bold enough to speak to me that way. Her tone and demeanor was absolutely disgusting and I sincerely hope she doesn’t speak to other customers there that way. A lot of people wouldn’t have been as nice* as I was, but hopefully the next time she clocks in she’ll fix that disgusting attitude. (In case I was given a fake name she’s the woman with the big gap...