Noodles and Company — Restaurant in Northfield Township

Ordered carry out from this location about a month ago and they forgot a side of chicken for my kids, so I call them back and let them know of their error and the manager on duty offers to make the chicken and I can come and pick it up and he would throw in a free entree the next time I came in, or if I didn't want to make the trip back he would put my name on a list in the back for two free entrees the next time I come in or order online. He advised to call ahead and let them know I was coming in so they could arrange for the free entrees. Keep in mind this was all offered without any demand on my part, I was annoyed that they forgot the chicken and my wife had already heated up chicken nuggets so not having to drive back was agreeable and I fugured we dont eat there all the time but figured we would eventually go back. Well tonight was the night we were going to take them up on their offer for the free entrees, so I called ahead and asked for the manager and spoke to a gentleman named Alberto, who was not the original manager that I spoke with, and I advised him of the situation and what I had been instructed to do and the reason I was calling. The firs thing he asked for was the manager's name that I spoke to, it was a month ago and I honestly did not think this was going to be an issue since they volunteered the resolution to their mistake, so I didn't bother making notes of our conversation or whom I spoke with. So, I informed Alberto I was not sure whom I spoke with but thought his name may have been Scott, I was immediately informed that there was no Scott at that location and then I was informed of the formal complaint process for these types of situations. As if I am supposed to know when I call a place and inform them of an error they made with my order that I should know wether or not they are following their formal protocol. I didn't think when I originally called that it was a big deal and they seemed to handle it informally but I am sure these types of things happen all the time so did not think much of it at the time. Well needless to say this matter went unresolved, Alberto asked me when I placed the order and at that point I basically informed him that they made the error and offered me the deal, i paid for chicken that I never received, and now i am required to recall every detail of a conversation and an order that took place over a month ago in order for them to live up to the arrangement that they offered??? I was off put by the whole situation, and I am not saying Alberto is 100% at fault, maybe the original offer was a blow off to make it someone else's problem at another time, but needless to say I informed Alberto I would just take my business elsewhere. So my family went to Corner Bakery for dinner instead and when I got home and looked at my bank statement I had placed the...

I haven't tried Noodles &Co often, but the overall experience I've had with this brand has been that if you don't know how to boil water and cook instant ramen and you don't like the grocery store brand prepared noodles, this might be for you. I say this without satire because the service provided in the restaurant is great, but regardless of which franchise it is, their food give off an unexpected vibe with excessive vinegar to lighten the meal.

Usually when I'm craving noodles I want to be hit with something heavy and be on the teetering edge of a food coma. Lots of Italian restaurants here do exactly that with the added garlic bread and I love them for that. Noodles and Co however, is experimenting a different view. They're looking to make healthy noodles, which is a distinct juxtaposition from what they are expected to be. It's like the companies that make veggie straws, they market it to be organic and healthy, but the unfortunate fact is that both of them are equally unhealthy by their processed sources and their portions.

I had the Buffalo Mac & Cheese with a cup of unsweetened decaf Honest Tea and a rice krispie wedge. They seemed to lay off on the white vinegar this time around. The sliced breaded chicken was a good palate cleanser followed by tea to chase down. The sauce surprisingly was pretty spicy. It's not in your face spicy, but it'll make your nose runny. Eating the bowl of mac with chopsticks didn't feel weird until I was halfway in. It's strange to not see a macaroni salad from this brand, it'd be on point too, considering what they're pushing.

I suppose if you wanted to get someone to stop eating noodles once and for all you could try bringing them to a...

I ordered a chicken noodle soup with a fountain drink. I waited on the side for my order and the young gentleman at the cashier forgot to provide me with my fountain cup. I asked him if he forgot my cup and he said he did and grabbed it for me. As I was at the fountain station choosing my drink. I hear an obnoxious voice telling me that the water button is at the far right. I turned around and it was an employee. I said why are you suggesting I chose water ? He replies I was told we gave you a water cup. I said excuse me why would you tell me what I can choose when I have a receipt to show I paid for the fountain drink. I said next time I would try harder to mind your own business. He replied I can’t because I own this location. My response was that he sounded very racist and I’ll be sure to leave a review. I asked for his name and he chuckled and said that he is the manager and his name is Michael. This entire interaction has tainted my experience at this location. I'd highly encourage to remove anyone in leadership that displays patronizing superiority this could be detrimental to all...