Nonna's Grille — Restaurant in Northfield

I rarely leave negative reviews, but our recent experience with Nonna’s Grille was deeply disappointing. My husband and I placed a simple delivery order—quesadillas, wings, and a burrito—shortly after 5:30 PM. We didn’t receive the food until 7:10 PM. During that wait, we called the restaurant twice and were placed on lengthy holds, only to be told both times that "the food is on the way."

When it finally arrived, it was barely warm. The quesadillas were soggy, and the quality clearly suffered from the delay. Ironically, stapled to the delivery bag was a receipt with a 6:08 PM delivery estimate—over an hour earlier than when it actually showed up. The delivery driver shrugged and blamed how busy it was, with no offer to notify the manager or help in any way.

What frustrated us most wasn’t just the late, lukewarm food—but the total lack of care or communication from the restaurant. No one reached out, no apology, nothing. It felt like Nonna’s is happy to take your money but couldn’t care less about the quality of their food or service. We understand delays can happen, but it’s how a business handles those situations that shows whether they value their customers. Unfortunately, in this case,...

Disappointed with Customer Service and Policies

I recently visited nonnas grille and was extremely disappointed with their customer service and exchange policy. I ordered a dish that I didn’t enjoy, and after only a few bites, I asked if I could exchange it for something else. To my surprise, I was told that I would have to pay for both meals, even though I barely touched the first one.

I spoke with the manager, who offered a small discount, but I felt that given the situation, the meal should have been removed from my bill. A restaurant that values its customers should be more accommodating when a dish doesn’t meet expectations. Unfortunately, this strict policy and lack of flexibility mean I won’t be returning.

If you decide to dine here, choose wisely—because even if you don’t like your food, you’ll still have...

Sat ourselves, got menus brought over.. place was pretty empty but it was. Sunday afternoon. Ordered rice balls and a chicken parm dinner with spaghetti.. no flavor in anything! Like there were no spices in this kitchen! The sauce? Out of a can or worse, Chef Boyardee would be better! Read all the great reviews so we gave it a try! Almost forgot the soup, Italian wedding.. was flavorless and the meatballs in it were also flavorless! Highly disappointed! If you have any knowledge of Italian food you would agree with me! Try at your own risk and expense..The pizza slice also was horrible, almost forgot! Silverware came only after we asked, and food was already served.. The waiter looked petrified and scared to be there! Very odd experience to...