Cracker Barrel Old Country Store — Restaurant in Northglenn

We drive from Lakewood to go to Cracker Barrel 4/8/25 looking forward to a great night and a great dinner. We got there and sat down about 6:40 pm. Our server came to us and took our order. Our order consisted of my husband ordering the pork chop special and I ordered the chicken strips. She then came back and told us that they were out of the pork chops and handed my husband a menu. He was disappointed but ordered the grilled chicken with broccoli and a side salad. She left and never came back until I stopped her as she walked by if my husband could get his salad and if we could get some biscuits and cornbread about 30 minutes after we sat down. She then brought us the salad and bread and that was the last of her presence at our table. It is now about 7 pm and another girl (Brenda) tried to take my biscuit plate and I told her stop please don’t take it. She walked by and it is now about 7:20 and this other server (Brenda) tried to take my biscuit plate again, I told her stop but you can take my husband’s salad plate. Still our server has not come by to fill our water or my tea but this other server now tried to give us our bill. I said why are you giving us our bill when we haven’t even received our meal? She says you haven’t? I’m like NO! She says ok I’ll go check. She never returned…it is now 7:45 pm, so my husband goes to ask for the manager who as I could see from my vantage point was in the kitchen preparing meals. She pulls off her hairnet and comes out. My husband is talking to her letting her know that we have now been waiting for over and hour for our food. The manager tells my husband “well I just cleared all the tickets” he tells her that may be true but you haven’t cleared ours. She says “I’m sorry you feel this way” she not once says let me see what happened, or ask us what we ordered, she just stood there with no resolution. In the meantime a young couple with a 2 year old is trying to receive their meal too. We just had had enough and left. We have been to the Cracker Barrel many times. This was the worst service we ever received. We will never drive the distance we do to go to this location again. We will give the new location coming to East 40th avenue in Denver and give it a try. If not maybe, Cracker Barrel is not where we need to spend our money for dinner. So...

My family and I (5 total) chose to have lunch here on what I expected to be a busy Sunday however was seated within 10 minutes of walking in. Unfortunately, that would be the best part of our visit. It took a server 25 minutes to acknowledge us and tell us our server was new and still learning so she would help out. The girl that took our drink order got nothing right and brought three extra drinks to the table that we didn't even order. Then another wait ensued to get our order taken. After our order was taken, I observed the table in front of us get seated. We waited for 45 minutes to get our food while the table that was sat after us got their food, had eaten and was in the process of getting to-go boxes. When our food finally showed up an hour and fifteen minutes after we first sat down, two dinners were missing. We'd already waited so long that my husband and I told our kids to go ahead and eat, even though one of them was still missing a side, while their food was hot. Another 10 minutes went by and my husband's food finally showed up, but I'm still waiting. Finally, a server came to the table and told me they'd "accidentally" given my plate to another table but were working on remaking it. An hour and a half after being seated, I finally got my food and it was horrible. There was a tablespoon of green beans on the plate, a tablespoon of hashbrown casserole and two overcooked chicken breasts. It looked like it was a child's plate. My adult daughter didn't even finish her meal because her chicken was so dry. We never even saw the supposedly "new" server. This is not the first time we've been to this CB location, but it is the last. We've given it multiple chances, but this particular location appears to be struggling. I probably wouldn't have gotten so angry had we not had to sit and watch a 30-top (who was seated about 25 minutes after we were) start getting their food while we were still waiting for ours. We've never had issues with the Loveland or Colorado Springs locations, and I grew up going to Cracker Barrel, so I know what to expect. This appears to be a poorly...

What to say about our recent (the last hour and a half of our lives) experience...

We checked in for a table of 4 at 1:10pm, and were seated approximately 10 minutes later. Everything was fine at that point.

We sat at our table approximately 10 minutes before anyone said a word to us. We gave our drink and food orders all at once, because the staff looked busy and overwhelmed.

We received our iced teas approximately 5 minutes later.

We chatted patiently (knowing they were busy) for the next 35 minutes. At that time our server began handing our food out to the table across from us. The other table was confused and the confusion caused the server to pause and think through the moment... while she tried to figure out where the issue was, she dropped the tray of food on the floor. It appeared as though she still didn't understand that she dropped our food and not the other tables food. She apologized to them, and they again let her know they didn't think it was their food. She didn't say a word to us.

We are still waiting patiently at this point, now with empty drink glasses. No manager ever came out to apologize to either table about the incident, or to assure us that the food was being remade. 10 minutes later, still no communication from any staff, we received drink refills.

We patiently sat another 25 minutes, until we asked our server if our food was coming out soon. She went back to the kitchen and checked on our food. She came back to our table to inform us that "the manager chose to bump our ticket to keep ticket times low." I don't know how that made sense. All I know is that after an hour of sitting at the table, our food had still not been cooked.

Not at any point during this meal was there any communication or touch from the manager to let us know what was happening, and when the food might show up. At this point, approximately 1 hour and 45 minutes after showing up, we left. Never saw a manager.

We are currently sitting at texas roadhouse, enjoying an amazing meal. We suggest you avoid cracker barrel and...