Papa Johns Pizza — Restaurant in Northport

Most of the time, Papa John’s delivers exactly what I expect—hot, flavorful, and fresh. But on this particular night, the pizza was off. The dough was chewy and dense, not soft or fluffy like I’m used to. The overall texture felt like it had been sitting too long before baking or wasn’t made with the usual care. Disappointing, especially when you’re craving that signature Papa John’s bite.

That said, I called in and followed up with the online survey. The customer service response was solid. The manager reached out personally and agreed to remake the entire order at no charge. That’s how you restore trust—with quick, no-hassle accountability and professionalism.

I’m grateful for the resolution and the fact that they didn’t try to argue or shift blame. Things happen, but their customer care showed me why I keep returning.

So while the experience started off below standard, the follow-through brought it back up. Thank you for owning the issue and...

Ordered a pizza online at 10:49 am to be delivered at 12. I put in my cell phone number so that it could update me on status, one hour later around 11:46 I decided to make sure it was on its way by making a call to the store. The employee that greeted me told me I just ordered the pizza a few mins ago. I had asked and it was confirmed by email that the pizza be delivered at 12. I asked if she might could get it there by 12:15. The employee was very rude to me. Told me they were very busy and treated me as if I had just ordered the pizza put me on a long hold after she told me she didn’t think she could get it there by 12:15 and after the 8 minute hold, she said the pizzas were ready and driver was leaving now. The problem is before she placed me on long hold it was more like I can’t do 12:15. I had pulled over at Pizza Hut. Placed an order, paid, and had them tell me they could have my pizza ready in 10 mins. Lost a...

I ordered delivery and looked at the tracking. It said delivered. I looked all around outside and it was not here. I called and the lady said she was also showing it as delivered. I told her that I did not have pizza in my possession. She said she would call the delivery man and call me back. She did and the delivery man stated that he dropped it off on our front porch. Again, I said we did not have our pizza. She said "I'm the only one in this store making pizza and I don't have time to be on the phone with you". She cancelled our order and 10 minutes later our neighbor from 4 doors down delivered our pizza. Papa Johns has great pizza but terrible service. Order early...