Tropical Smoothie Cafe — Restaurant in Northport

I had the WORST customer service experience I’ve ever encountered at this place. I ordered a Thai Chicken Salad with a side of sweet potatoes (they were out of corn) and a Buffalo Chicken Wrap with a side of kale salad, all to eat there. After waiting 20 minutes, watching four teenagers standing around looking confused, I decided to check on my order. Instead of focusing on customers, they were discussing who would be closing, and one of them even mentioned, “three of us are leaving in 30 minutes.” Frustrated, I said, “I hope yall don’t leave before I get my salad.”

Then it got worse. One of the girls informed me that they were out of romaine lettuce and only had spinach. I agreed to the substitution, but then a boy came around the counter, laughing, and told me they didn’t have any kale salad either, asking me what chips I wanted instead. The incompetence continued: they handed me the WRONG salad and, unbelievably, gave me a SPOON to eat it with.

When I pointed out the mistake, they remade the salad but then informed me that they were also out of sweet potatoes and had no forks either. To top it off, they claimed the dressing was Thai, but it was clearly Caesar. The only apology I received was, “Sorry, our manager didn’t order anything for us.”

This place has no concept of customer service. It’s unacceptable that the staff is so poorly trained and the restaurant is so inadequately stocked. The value here is non-existent; you’re better off spending your money somewhere that cares about its customers. I won’t be...

Went to the Northport location a little after 7:00am. Placed my order through the app. Had to go inside to get my order. The lady working actually said "it's because the online orders are kept there (pointing to a shelf less than 5 feet away) and we are here." So they had rather inconvience their customers than have their workers walk less than 5 feet to get an online order and carry it to the window. No matter how good the food is, if I can't use the drive thr window, I...

Just left this location. The car in front of me was able to order but I sat at the speaker box for 5-8 minutes saying hello and I was ignored. That is horrible customer service. The car behind me along with myself left without being offered assistance. I don’t have this problem during the day time so I might be back but I won’t be back on the...