Wendy's — Restaurant in Northport

This is the WORST Wendy's location I've ever been to! We had to wait forever for them to even take our order in the drive thru (bc the lobby is always closed). When they finally took our order we asked for our condiments as well. She asked if our order was correct on the screen, my husband told her that the screen wasn't working, and instead of reading our order back she just said "oh well it's $21.85, pull forward". We kind of chuckled at that but thought we would just check our order when we get to the window. We get there, my sandwich is cold to the point that it won't melt the cheese, none of the condiments that we asked for were there and when we asked for them she said "we're out". She handed our drinks over and shut the door. We pulled forward and I checked our drinks, bc I order unsweetened tea and it's often wrong. She gave us two cokes. My husband jumped out and tried to get her to fix the drink and she said again "we're out". So instead of telling us at the window, or better yet when we ordered that they didn't have unsweetened tea, she just gave us coke. And to most people that's not a big deal, but I only drink water and tea for health reasons, so it's a big deal to me. So we paid almost $22 for cold sandwiches, cold fries and no drink. I will NEVER go back. Icing on the horrible cake; when I looked for the receipt so I could call corporate and complain, there was no receipt. So I can't file a...

We made a mobile order at around 8:15pm (that's probably being generous because it was probably actually closer to 8) when we were 5 minutes away from the restaurant. There was a significantly long line which I get. People are short staffed and I get it. We probably would have just pulled out of line and eaten somewhere else but we already payed. We waited probably 45 minutes in line in the drive thru because the dining area was already closed. Once we got to the order box, they told us to pull to the window. When we get to the window, they act confused and tell us to come inside. No problem, stuff happens but the door is locked so we have to wait for someone to let us in. Once we are inside, we have to show them the order to get it "remade" as it had already been made when we arrived at the restaurant. One of the ladies said "they are actually here this time" which, frankly upset me because we were, in fact, here the whole time but could not get the order in a timely manner because of drive thru time and also not being able to go inside the store. This is not the first time we have had issues at this store, but it will be the last because I...

The worst Wendy's I have ever visited. in the past, I stop here ever so often because it's convenient. The food is always adequate. HOWEVER, worst service on a regular basis of anywhere I've ever been. Worse than the Jacks on 69S used to be. Rarely friendly, dismissive, and practically never respond to me saying thankyou, they just ignore it. The kicker was this last visit. The usual bare minimum of basic politeness, and SUPER slow service. But when she handed us the bag I asked for strawberry jelly and Ketchup. Before I could say Ketchup, she cut me off and said they were out of jelly. So I then asked for the ketchup, she got a sly smile, and said they were out of it too. I asked her again to make sure I had heard correctly that they were out of both strawberry jelly, and KETCHUP packets, and she grinned even more and said "yup". I'd bet my paycheck she was lying. No explanation, no apology, nothing. And only 2 napkins for 2 meals. Terrible store. That was my last visit. I won't be back...