El Quetzal Restaurant — Restaurant in Norwalk

This is my first time here. IT WILL BE MY LAST!! First the music was annoyingly loud. My friend and I were trying to have a conversation and we could not hear each other. We asked if they could lower the volume and they didn’t. I tried to read the menu but it was in Spanish without translations. Many Spanish restaurants have that on their menu. My friend speaks Spanish who translated it for me. I ordered a Cesar salad with dressing on the side WHICH DID NOT HAPPENED. I sent it back and was given another salad. Ok that happens so no issue. But I order a Cesar salad there were no croutons, no cheese and no bowl. The salad was piled on a flat plate. The salad was falling onto the table while I carefully mixed the dressing in. The cost of the plain salad was $11.00. Expensive for an “imitation” Cesar salad. My friends meal was even worse than mine. Never again...

When I first got there it was packed and people were so close to each other you can barely pull a chair out. The service was horrible. The food was not that great. But that wasn’t even the worse part. Unfortunately, when we got to the end of our meal, we see a bug on the wall. As I look closer, it’s a baby roach 🤢. It was getting closer to my 4 year old son and my mother quickly kills it! We flag the waitress who we haven’t seen since she took our order. She comes to our table and I tell her what happened. She said, in Spanish but I will translate, “ Oh thank you for doing that, yeah we have put roach poisoning and they have been acting crazy.” Very nonchalant! I was grossed out and sick to my stomach! I will NEVER be...

One of the worse places I have ever been I pay $11 for a little bit of Romain lettuce only and I ask for Cesar salad, also they put it on a dish instead of a bowl. If they don’t have any clue what is Cesar salad is, It shouldn’t be on the menu, also my friend askEd for grilled chicken only and they charge $20 no bread or anything on the side. The chicken wasn’t the whole chicken. It was only half of a chicken. PLUS The entire time during our meal, the music was playing extremely loud that you had to yell to have a conversation or just eat without talking. they played music so loud like a cantina. Poor service and the menu has no English like this isn’t...