Pizza Hut — Restaurant in Norwalk

We typically get our pizza from here and there are rarely any problems. But, I ordered from here today and someone else went to go pick up our order the first time. They ended up giving us and we ended up taking the wrong order, and I went back to get the correct pizza in to get the right order. I ask the person helping me for my order and when he did, I asked if the pizza was just made upon my arrival. He told me that it was, and so I trusted him. I checked it, took it home to eat, only to find that it DEFINITELY wasn’t made fresh. It must’ve been sitting there from the first time when they gave us the wrong order, which was about an hour prior. Toppings were awful as well. I also asked him about the green peppers on the pizza because they looked almost burnt, and he told me that they started using different green peppers, and that they were just thinner slices. I thought that it wouldn’t be that bad until I actually ate the pizza. I understand that the situation was in my control and I should’ve done something about it to prevent having a worse experience. This isn’t even about wanting my money back or wanting store credit, this is about not lying right to my face by saying that the pizza was made fresh when definitely didn’t...

I wanted curbside, but after my pickup time arrived and I was at the restaurant and had clicked "I'm here", I waited in my car for eight minutes before finally going in to get the pizza myself. When I went inside, there were two employees I could see, neither of which greeted me. Finally, a girl came out to the front, playing or texting on her phone. She stood there for a moment before even noticing me, then finally acknowledged me, no apology or concern for my wait. I got my pizza and went back to work (late, thanks to the horrid customer service at this location), and when I took out a slice, it was so greasy that the absurdly thin crust was SEE-THROUGH. There was barely any sauce on it, which would explain the greasy crust, as I'm sure the cheese seeped through. It was disgusting, but not as much as the poor customer service I experienced. Nearly $20 of my hard-earned money, wasted. Avoid this location...

My experience was not what I expected at this Pizza Hut. I called here because I wanted a Deep dish pizza. I ordered and should had got the name of the Person who took my Order. I wanted a Deep dish Pizza and the Employee said we Do so we ordered 2 Pizzas for pick up. I picked them up but did not Check if they were Deep dish. I have trust in there Service, so I arrived Home and to find out there not Deep Dish. I called back to recheck and find out what Happened, I was speaking with Vanessa. She told me that the original person who took my order said that wasn't true. After some minutes of arguing back and forth and then asking them if we can get the right Pizzas. Pizza Hut finally said they would give me the Right Pizzas. Seldomly I will be going here too, the Customer are always right and Customers shouldn't haft to go thru some of these negative...