Target — Local services in Norwalk

I never usually leave reviews but today I was left a little disappointed with the Norwalk, Ca East Target. In my area the only 2 close Targets are Norwalk East & Norwalk and I shop at both. I rarely make drive up purchases. I have maybe tried it once or twice in the past but usually shop online or in store. I was pressed for time today so I decided to do drive up at Norwalk East since I was dropping my son off nearby. When I got to the Target, a Nathan came up & asked me my last name & the number the app gave me. He looked at my phone & said u made the order in Norwalk, the other Target…we’re Norwalk East. He was very dismissive & condescending & started getting rude when I just wanted to know how that could’ve happened? I showed him my home store on the app on my phone & it clearly said Norwalk East. I just wanted to know what I did wrong so I can prevent this from happening again. But he was telling me “I don’t know…I don’t work on the software.l!” And he was basically being rude. He was not trying to diffuse the situation. I know it was out of his control as well as mine but he was not helping by being a smart allic & biting my head of with certain things I said. There was another associate there(a female…I didn’t get her name), that diffused the situation & talked to me respectfully. I told her if she can please make Nathan go away cuz I didn’t want to deal with his rudeness anymore. She stayed to talk to me, she gave me a reason how this could’ve happened (she said maybe the app chose the location with more inventory). I don’t know how true that is but at least she apologized for the inconvenience and for Nathan & she even showed me how to look on the app when it texts a customer that their order is ready, she showed me where to check for the address of the location I ordered from.

*to Target app(website) there has to be something you can do to make sure this doesn’t continue happening to other people, where it takes the order that the other Norwalk location just because there’s 2 locations in Norwalk. I can’t be the first person this has happened to. Maybe add a feature where it clarifies the location before confirming order?? *to Target Norwalk, Ca. East All I ask is a little consideration from your associates. Nathan needs a little more training on his customer service. We make the drive up orders based on our convenience to the store we will be close to at the time we make the order. Nathan could’ve been a little more compassionate to me(the customer) for my inconvenience & just apologized and I would’ve be on my way without...

I was shopping at this Target location on Sunday afternoon on December 9, 2018. I was in the department of bathroom towels and shower curtain liners. I was looking over shower curtain liners. I was approached by an older lady with a shopping cart with a child in the cart with merchandise. The lady informed me to put the liner back in the package because she is the worker that works in the evening and that she has to put the liners back in the packages. I was surprised, by this lady and informed her that I was not responsible for any opened packages in the section. I informed her that I did not open any packages. The lady replied to me that she seen me open all the packages. I did not want to argue or continue this conversation with this lady because she had a child with her and she seemed to be not working at the time. I asked her for her name and she said her name is Angie. I am a frequent Target customer and and an avid fan of Target. However today after being insructed by Angie of how to shop, I really felt like leaving my basket and leaving Target. I have never felt so uncomfortable and let down by Target. I understand working for a company has its good benefits and challenging benefits. I believe if she did work this department, the proper technique to help a customer is to give the customer some ideas. I believe after this incident I will not be shopping at Target anymore. I do not like Walmart, however after today I will become a regular customer...

Dear [Target Customer Service], I hope this message finds you well. I am writing to express my disappointment with the service I received from one of your employees, Jackie, during my recent visit to Target. I believe that providing feedback is essential for the improvement of your services, so I wanted to share my experience. During my visit, I encountered several issues that greatly affected my shopping experience. Jackie, who I interacted with while seeking assistance, displayed a lack of professionalism and a disregard for customer satisfaction. Not only was she unresponsive to my inquiries, but her attitude was also dismissive and unhelpful. I had hoped for a more positive experience, especially considering Target's reputation for excellent customer service. Unfortunately, Jackie's behavior left me feeling frustrated and undervalued as a customer. It's disheartening to see such a level of service from a store that I have frequented and enjoyed in the past. I strongly believe that constructive feedback can drive improvements, and I hope my account of this incident will help you identify areas for enhancement within your team. As a loyal customer, I trust that you will address this issue appropriately and take the necessary steps to prevent similar situations in the future. Thank you for your attention to this matter. I look forward to seeing positive changes and experiencing the level of service that has made Target a favorite shopping...