Starbucks — Restaurant in Norwalk

Disappointing. Went to this location, September 21 5:13 pm. Ordered Two of the same drinks that are made with cold foam. Once we received the drinks at drive-through, I noticed there wasn’t any cold foam, It looked like bubbly milk at the top of the coffee, and I immediately told the cashier at the window that the drink did not look right and he proceeded to ask me what doesn’t look right about the drink and I said the cold foam and his response was we ran out out of heavy cream so they decided to put milk and attempt to froth The milk Which obviously was not the same texture or consistency, and it changed the taste of the drink. The drink consist of oat milk and a good amount of milk they added diluted the drink and it wasn’t enjoyable very upsetting. If you’re running out of the proper ingredients, that you need to make a signature drink that is on your menu. The proper adequacy would be to tell the Customer so they can decide for themselves how they would like to move forward, especially when spending 7+ dollars on a single drink. We ended up throwing those drinks in the trash and headed to Starbucks on Connecticut Avenue where we had to place a new order and pay for the drinks again and when I spoke to the barista at this location, she said Main Avenue should’ve been very transparent and shouldn’t have made the drink if they didn’t have the proper ingredients Don’t substitute without asking the Customer first I guess this...

Came by to this starbucks this morning and parked up while I scrolled the app to see what I wanted . 2 cars pulled in and I decided to get into the line , the cars move up and I am still scrolling the app to see what drink I specially want , I move u up to the speaker and tell the girl I have an order to the app that I am about to place , she tells me I cannot put the order in because they have so many other orders and my order won’t come out in time , she tells me to go inside , loop back around or order thru the speaker with her I tell her I can wait for it and she keeps saying no , to either go inside , loop around the drive way again or order with her because of the other orders they have other orders, at this point I’m so caught off guard so I’m hesitant but as for a sandwich and a matcha latte with oat milk . I get the food the sandwich is cold and the latte was so bitter , I felt so rushed to order with her and didn’t get the time to ask for what I truly wanted specifically the drink . I am so disappointed and upset I waisted almost $13 on this order because unfortunately it had to go in the trash , I have never had any issues with the other Starbucks in Norwalk that I have been to but this one on Main Ave was just...

It's the little things sometimes, I swear. Like when I ask "light ice", I actually don't expect my cup to be loaded with ice cubes that my drink can barely find its way through. Also, I know that this is going to sound snobbish, but boy, the quality of their ice is so much better. Size does matter ;) This location, unlike others, has never failed me. It could be because they're not as busy as the spot in Norwalk on CT ave. That might have to do also with the Starbucks street pole that is actually not on the street at all and, by the time you notice it, you've already passed it, so now you're not gonna turn around because the punch'in machine at work doesn't care about your reason to be late. It just marks you mercilessly as tardy. Thing is, for those who are going to sigh and say "Ugh, white people problems" or "Rich folks entitlement" as I see sometimes as a reply to a complaint, I'll tell you this: I'm a blue collar gal :) who works sometimes 60 hours a week and then some. So yeah, if my biggest treat to myself is a (n)ice quad espresso, then so be it: I'll be snooty about it. Life is too short to use flimsy...