Wendy's — Restaurant in Norwalk

I ordered with the app at least 20 times. I live next door and go here 3 times a week for the last six months.

Put the $7 coupon in my cart (basically buy a burger get $7 off a second burger) but when you change your burger (I removed onions) the app keeps the coupon in the cart but removes it from your order. I didn’t notice this and was charged $15 for two burgers! I told the lady at the cash register and she said come back tomorrow and we will straighten it out.

To make a long story short, this whole thing took me an hour the next day. Over a $7 coupon! Called Wendy’s corporate, They keep telling me the coupon is still in the cart then they sent me to the store.

the manager fought with me for 15 minutes over this coupon!!! With customers waiting. He’s telling me, “why are you making a big deal out of this?” What!?!? Your app failed and you’re fighting with me. I told him I spend $25 a week at this place. I asked if he cares if he loses a customer. He gives me $7 cash out of the register and tells me to never come back!

Funny thing is the lady at the cash register recognized me (ive seen her over 50 times) and says, “hi you were here yesterday. Do you want to talk to the supervisor about the coupon?” He comes out and he’s yelling right off the bat that this happened a month ago. He knows is happened yesterday, but he starts with a lie. Why????

Wendy’s, if you don’t want to honor your coupons, stop giving them out.

I’m banned from this Wendy’s. I’ve been going to habit, rally’s and will get my chicken sandwiches from popeyes when it opens. Me and my family will never go to Wendy’s again.

I wanted to try the Wendy’s breakfast but I was banned by the supervisor.

I gave two stars because the food is good but the supervisor is grade F...

As a business owner myself, Why why why does this even happen?!?! When ANY of my customers had a problem with a coupon, my employees ALL said, “sorry the coupon didn’t work, I just refunded your credit card.” ...

My family and I frequent this Wendy's a few times a week. We went to Wendy's 9:51 before the dining room was about to close. I have the receipt, I ordered the same thing as before, a Crispy Chicken Biggie Bag, and a Jr Bacon Cheeseburger Biggie Bag for my mom and brother. I ordered a 10 piece Spicy Nugget and large fry for myself. I ordered the Biggie Bags with plain sandwiches, as always, and I had a very long wait. When we got home, Mom's Crispy Chicken was not plain, had mayonnaise and lettuce (not what I ordered) and the bun was soggy. My brother's Jr Bacon Cheeseburger similarly had everything on it too. Nobody ate, except for me and my nuggets, except there were 2 plain nuggets among my spicy nuggets. It was a very...

I would give the store a zero if possible. The cashier lied to me about my purchase and did not want to show me a receipt until I demanded the receipt, then I saw that she had overcharged me and did not apply my app promotion like she should have. She would not give me a refund and was very rude and disrespectful. I later talked to the store owner since this is a franchise and he did not care. The food I received was cold, not satisfactory and I wouldn’t even give it to my dog. I definitely recommend staying away from the store as they are dishonest, do not serve quality food, and do not care about your experience as a customer. Go someplace else like In-N-Out where they treat you like a...