Subway — Restaurant in Norwich

One star given only for the lovely lady that was working closing tonight trying to remain composure as everything was happening and her manager couldnt be bothered ti answer the phone.

I will not be returning to this location. They are borderline scamming with online orders. I placed an order back in october to this store accidently and called and cancelled it over the phone immediately as there is no way to cancel it in the app once it is submitted. I was assured i would get my money refunded. It was not ever refunded. Fast forward to December and 9 phone calls from me to the store with no return call from the manager. I ended up having to dispute it with my bank to get my money back.

Now we have tonight’s fiasco of me being in the area and actually wanting to pick up an order here and giving them another shot. Show up and they only have one poor lady working and a whole bunch of orders. As she’s working she lets everyone know that she is out of several ingredients. Most of which were my entire order. I mention i placed an order that contained like all of those ingredients. She has no clue how to get me my refund (not her fault). Calls her manager several times and it goes straight ti voicemail. Texts and asks questions no returned texts. Now i am yet again without my money to this store with no option for refund other than hope the Manager can actually find the time to do her job and get my money back to me all while i now have to spend more money to get something for dinner in place of...

I entered the establishment Saturday evening, there were 2 employees visible; one wiping down the tables for dining in and the other behind the counter working. I was greeted by both. The gentleman who I placed the order with went above and beyond for me! Regardless of the fact that I had multiple sandwiches to order. He did a great job answering any questions I had about the menu. Upon cashing out, I noticed they had my favorite cookies, although they were a bit overcooked. I began to state the obvious to the young lady who was (now) at the register, but before I could finish my passive complaint, the gentleman placed a pan of fresh baked cookies on the counter. I had already made a comment to him about my favorite cookies,he noticed they didn't look pleasant and immediately made a new batch before I was finished being rung up. The young lady then explained that there had been new hires recently and that this may be the reason for the overcooked cookies. I swear I'm not a Karen!!!! This review is to simply commend this employee for his hard work ethic and thoughtfulness! I will definitely be...

I typically don't go to subway. There is a young Male who was working who was amazing when it came to giving good amounts of meats. I ordered the subway club. Anyone who orders it enough knows you get 2 slices of ham, 4 slices of Turkey and 4 slices of roast beef. That is typical, and insubstantial. I remembered this and was way hungry. So I asked for double meat. The kid gave me over 10 slices of ham, 10 pieces of Turkey and as much roast beef. He even put some length wise instead of width wise after putting the final layer of meat(roast beef). In comparison, this was certainly the most amount of meat I have ever gotten. It was less than 12 dollars. I would've had to buy atleast 3 sandwiches ordinarily to get that much meat. I dont know the name of this man/kid(teenager) but I recommend coming here while he works. This transaction occurred Monday October 8th, 2018 at around 6:30. The good guys do exist people. I recommend and rate 5 stars on the premise that he is your...