Starbucks — Restaurant in Norwich

I ordered a " venti non dairy sweet vanilla sweet cream cold brew" and a "venti iced blonde caramel macchiato". First of all both of these drinks were filled to the top with ice. So you literally got three or four sips and the drink was finished. I have NEVER had so much ice put in my drink before at and Starbucks store before. When I got to the window I was told that there "cold brew" was stuck and not working. We had been given the rest of our order already. The other drink and two food items and were sitting there for a good five minutes watching the employees and the manager struggling with the cold brew to get it working. Then the employee at the window said " I can make you a regular ice coffee with the non dairy sweet cream in it. I was so tired of waiting I agreed. The drink was horrible. Plus it was filled to the top with ice like I previously said. So I went back in after I ran a quick five minute errand down the street and told them who I was and that I was supposed to have gotten a non dairy sweet cream cold brew. The manager looked at me and said "the cold brew is fine now" we will remake it for you. All of a sudden a barista handed me a venti cup with a drink that looked like a cup of milk it was so light. I get this drink almost on a daily basis. I thought it didn't look like the usual color. But they had such attitudes. I just took it and left. I am lactose intolerant and within thirty minutes of drinking half of that new drink I started having severe abdominal cramping and just about made it home to the bathroom where I was sick all afternoon and night with abdominal cramping and diarrhea. I am still sick today with my stomach. I have IBS which being lactose intolerant makes it ten times worse. I now realize why that second sweet cream cold brew was so light. It was NOT DAIRY FREE. THEY GAVE ME THE REGULAR ONE WITH A LOT OF CREAM IN IT. I am very upset because I spend a lot of money on Starbucks and they should DEFINITELY be more careful. I told the barista at the window and the manager I CAN'T HAVE ANY DAIRY. This place needs to get their act together. This is not funny. Dairy allergies are serious and this ruined my...

Be more cognizant of food safety and general hygiene, please!

Cliff notes: staff refused to remake drink that was handed to the car in front of me and lied to me about remaking it to try to placate me.

I've been going here frequently when I feel like spending 6 bucks on a coffee, but after today I will find somewhere else to throw my money away.

I ordered a coffee and was waiting in the drive thru. I noticed the guy in front of me got what looks like the same drink as me and specifically noticed it was about 80% full (I noticed because I would find this disappointing for a $6 coffee). He says something to the employee helping him and returns a minute later to swap the (my) drink with the one he actually ordered.

Okay, well obviously they will make a new one because this guy had it in his car for a minute and there's no way to know if he took a sip of it because the employee left the window to get the right drink.

Nope. I am handed the exact same drink that is 80% full.

I asked as nicely as I could "was this the drink the guy handed back to you?"

Employee said no, which was a clear lie. Exact same drink and just as (not) full. She then offered to remake it for me. I said I would really appreciate that.

Not 3 seconds after closing the window, it is reopened and I am handed the same drink back in a new cup. On top of being filled to the exact same 80%, it was extremely obvious because, even if the drink didn't need to be mixed, it would have taken longer to pour from a tap than it did to "remake" the coffee. I looked at her in disgust and just threw the coffee out when I got home.

I do not want to drink the same drink that a stranger may have sipped from. Once food/drink that is not sealed is passed out the window, that's it. Don't take it back unless it is going in the trash. This is food service 101.

I'd wager this is not the employee's fault and is likely the result of poor training and/or being understaffed to the point where remaking a single drink for a valid reason is too much of a hassle to...

The baristas are extremely rude, I don't even know how they're in the service industry! I stood at the counter without being acknowledged as the many girls behind the counter proceeded to chit chat and giggle with each other. When I asked for my drink one of the girls looked at me like I had seven heads before telling me that "oh no, we don't have that right now" then offered a half fast, and condescending apology and laughed. Meanwhile, I asked if they perhaps got the ingredient needed in their new shipment that was delivered while I was in the store and if they perhaps would know if it was in a particular box. The girl once again looked at me and said "we have all hands on deck right now and nobody is going to be handling shipment now." Once again, anyone that works in the service industry or even in any other industry should understand that giving your customer a rude and sarcastic apology just makes the situation worse and increasingly unpleasant, nobody wants that, you're better off saying nothing than saying something insincere and insolent.

I hope that corporate sees this review and takes it into consideration as there are always service and quality issues at this location, and something needs to be done to prevent the disheveling of the...