Pizza Hut — Restaurant in Norwood Park Township

Disclaimer: This happened Friday evening during March Madness.

Ordered at 5:30, received an email saying order should be ready and delivered curbside by 5:50. We waited till 6:05 because we understand things can get busy so we gave them the benefit of the doubt.

I finally decided to walk in and ask about my order. The girl in front was genuinely confused. It took her a total of 15 min to finally tell me that my order was missing (or wasn’t even started?) During this time, she was asking the kitchen if they knew what happened with the order.

But hey, things happen. I get that. Since the kitchen was busy already, I figured the easiest thing to do would be to ask for a refund and be on my way out.

Getting the refund took another 30 min. Despite already establishing that something went wrong, they continued to try to figure out what happened and who was responsible for what instead of giving the refund and servicing the growing line of disgruntled people behind me. After 30 min, the manager finally comes out to provide me my refund.

Simply put, this could’ve been a quick process and I could’ve been out of the store within 15 min. That would have been reasonable. But to wait for almost an hour just to get an answer seems like a bad joke.

TLDR: Pizza Hut never had my order and made me wait 45 min to...

I came in to have pizza with my daughter, service is actually self serve. Asked for two cokes they only carry Pepsi and 2 liters. No ice empty cups with a 2 liter. Have to place the order with the cashier, which are rude and lacking customer service skills. I understand there is Covid but ihop down the block and all other restaurants have waitresses, if you don’t like the food industry to work in please go to pet supplies down the block. Customer service is key ! Been coming here for years and it’s been going downhill, no TVs! Actually changed my 3 stars to 1 star! Left the place canceled my order asked to speak to manager, he was in the back making pizza while some young punk as cashier stood laughing and talking back because I wanted to cancel my order. Very childish and no customer service etiquette at all. My order was not ready after waiting an hour sitting in for dine in. People walked in made their orders and walked out with their food. I honestly think they forgot to put my order in almost fainted due to low blood sugar and the kid in the counter laughing. Manager was too busy to even notice his staff’s attitude. Will...

1st incident: Online ordering with specifying a time is pointless. Requested order to be ready by 4.30. Arrived a few minutes early. It's now almost 5p. Half hour late. Seriously?! Why take my order for that time and not have it ready? Antiquated technology, people or leadership. Maybe all three. If you make a promise, keep it.

2nd incident and never going back: I requested curbside. My order was supposed to be ready by 5:15p. I arrived around 5:24p and clicked "I am here" for pickup. After waiting almost 10 minutes, I called the location. The lady who answered the phone said they would bring it right out. After waiting an additional 5 minutes, I went into the location. The lady said she was going to call me but had to deal with other customers and it was an additional 7 minute wait. I waited almost another 15 minutes. This was a terrible experience and the $4 tip I gave online was the most undeserving tip I have ever given. I will most definitely never return to...