Coffee or Tea? — Restaurant in Oʻahu

For the last few years that I’ve been buying shakes and milktea, I’ve completed stamps and stamps to claim the free drink you get after buying $5 more every time. Today, I completed a stamp card and the young ladies who processed my order didn’t want me to claim it. They said it’s for another day. It is not logical to have customers go back when they can give it on the same day like what the owners and the older lady did for the last years. Since they were insisting that we couldn’t claim it on that same order, we moved on.

The highlight of it all? The Ube Shake we ordered was juiced not shake. The lady who wore glasses already looked that she did something when she handed over the drink but I gave her the benefit of the doubt. Once we tasted it right outside the entrance of the store, we confirmed that it was indeed JUICED and not shake. We went back inside and told them it was JUICED and not shake. The two ladies gave us the look when we returned it and said things in a different language. After returning the juiced Ube. The younger lady put more ice in it without any sweetener as per the other lady’s instruction. When we got the order the Ube shake was full to the brim but was tasteless. We returned it after tasting and asked for a refund instead. I was so frustrated and shaking. The ladies treated us with disrespect. I understand that respect is earned but you dont get to disrespect people either.

UPDATE: The Manager called me. She was really nice and understanding about my disappointment. Im not mad at anyone. I appreciate the call and the explanation. She also said THAT A CUSTOMER CAN CLAIM THE FREE DRINK AFTER COMPLETING THE STAMPS. She mentioned that the ladies decided on their own and that she told them that, “If you’re not sure on what to do, call me.”

I informed the Manager to check the CCTV to confirm my experience. They will see that it was an Ube Juice because the lady with the glasses just transferred the juice to a blender and added ice. I didn’t get the chance to take pictures of the drink as I was so disappointed and only wanted it redone in the first place. But the second chance to redeem their mistake just added to the...

Hey. Can I confide in you? Can you keep a secret? Okay, I'm gonna dish, but this doesn't leave the vault... k?

I've been on a no dessert, very low sugar diet since around mid January, after reading the Sugar Impact Diet book and was horrified at the propaganda I found. So I've been extra vigilant to eschew even balsamic vinegar and catsup (the correct pronunciation), basically anything with added sugar, even going so far as banning most fruit and tiramisu.

So I'm strolling in Honolulu, while Lesley is getting her insane workout on, and I come across Coffee or Tea. Since I had a papaya with fruity pebbles a few days prior, I said, what the heck, live a little. Youz on da islands, mon. said in the 2nd worst Jamaican accent you've ever heard

So's I strolls in, and checks out their modest menu, beseeching a large coconut milk tea with boba. After what seems like a 4 minute wait, I pop my straw in and inhale. Oh my... best milk tea I've ever had. My pleasure receptors were... recepting, and I was in total bliss.

Slurp after delicious slurp, I basked in the sugary rush. That JJ Virgin must be a quack, because I've never had something so delightfully toothsome and creamy. And then it happened... the audible sucking sonance. My cup ran dry... but I was not satiated yet. What to do...

Now remember, IN THE VAULT. So I walk back up to the counter and order a JUMBO size coconut milk tea with boba... for my "friend".

I haven't been that happy in...

The girl working the register was super friendly and nice. But the lady who owns the place is grumpy and mean. I asked for a regular cup of coffee, they had to charge me double because I was using a debit card. Then I got my coffee and I asked for cream and they said they needed to charge me again. For cream. In my coffee. I have never in my life been charged for cream when I ordered a cup of coffee. And I've been drinking coffee everyday, normally at coffee shops for more than 20 years.

I can't blame the girl behind the counter who was super efficient and friendly. But the lady running the place was definitely a jerk. I can't help but wonder if I had been the same ethnicity and spoke whatever their native language was she might have been friendlier. My guess is the owner is racist against white people.

If you're going to run a business in the service industry, you really just need to treat the customer with respect. It's not that hard. If you are too grumpy to handle that, maybe go do something else. My guess is the owner would be pretty good at cleaning houses or something where she didn't have to interact with people.

The girl behind the counter though seemed like she would be a great asset for literally any company. I hope the owner isn't also a...