Popeyes Louisiana Kitchen — Restaurant in Oak Park

if i could rate this place zero stars, I would. Their parking lot is a mess between the “trap you in” style drive thru and the potholes that could genuinely total your car. I know the horror stories of this place but thought an online order would cut down my wait time. My order was supposed to be ready at 7:45. I walked in the lobby at about 7:52 and was immediately put off by the amount of people in the lobby waiting to order and the amount of employees shuffling past pretending like they didnt hear the people knocking on the glass and yelling at them to get their attention. Within my OVER HOUR wait in the lobby I really had a chance to take it all in. The lack of cleanliness in the restaurant overall and the build up on the soda machines made me happy i was picking up a take out order and not dining in. Not a single employee that I could see was wearing gloves, but they were taking the time to take bites of food as it came out. The employees laughed at customers getting verbally agitated in their non-air conditioned lobby, while shuffling their feet genuinely moving so slow it was almost comical. People were coming in to also pick up online orders (doordash etc) and were being told their orders were already given out? (not in the time i was there unless it was in the drive thru) or that they just simply didnt have an order for them at all. Customers were waiting in the drive thru for over an hour before storming into the lobby, only to be ignored like the rest of us. After an hour, I ended up going up to the window and asking for my order again and the guy slowly walked away, checked a bunch of tickets that were laying on the counter on top of a single fried chicken breast, then came back and told me they were out of mac and cheese then quickly (the fastest ive seen anyone move in the place) walked away from the counter before i could respond. A woman finally went up to the window and the cashier assured her they did have mac and cheese? Eventually someone pointed to me and put food in the window. I got out to my car before double checking to see they had given me a box w a couple random wings in it instead of any biscuits. Went back in and was told i would have to wait 7 minutes for biscuits. I ended up walking out with my biscuits a little after 9 pm. Had i not ordered online and prepaid for my food, i definitely would not have waited that long for some mediocre food. Save your time and sanity and go literally...

If I could rate this place 0 stars I would. Popeyes chicken sandwiches have been raved about so I thought I’d give it a try, even though I heard negative things about this location....I should’ve listened. As a food service manager, I understand the difficulties and frustrations of helping the public under busy and stressful conditions. But this management was unlike anything I could’ve imagined. I got in line at about 6:10pm, being the right at the end of the drive through lane, they were busy. It took about 35 minutes to get 6 cars ahead of me taken care of. Never have I waited in line for anything for that long. I could’ve gotten the whole line taken care of myself, (doing the ordering, packaging, and payment) at half the speed they were serving at, but I figured they were having an off day so I waited and was patient. I got to the first window and it looked as if it was not in service. There was only a speaker. I waited there to be spoken to, no response... said “hello,” no response. I figured the reason for the slow service was because they were only using the second window for ordering, payment, and receiving food, so I pulled up to the second window. The young man at the window asked me if I ordered an order that wasn’t mine, so I said, “no.” He asked what I had and I said I hadn’t ordered yet because nobody answered me at the first window. He goes, “OH MY GODDDDDD” and rolls his head back. Extremely unprofessional. He says I need to go around and REWAIT IN LINE. Any normal establishment would say, “oh I’m so sorry I can take your order here instead” and made it work, as the miscommunication was at their fault. I even offered to get out of my car and talk into the mic at the window behind me and the manager said no and that I needed to back in line. What a joke. Waited 35 minutes for a sandwich and wasn’t even served. Management need a MAJOR overhaul. It’s unfortunate.. they have the potential to be a great establishment if they have proper management and customer service. The demand, and quality of food is definitely there, and it’s a great location. Trashes were also...

Drive thru 🚗 time is terrible. I was there on July 21 at 8:15 pm. I waited in the drive thru line for 1 hour. When I finally made it to the speaker 🔊 NO ONE ACKNOWLEDGE, said just a minute, I'm sorry were short staffed or anything...while waiting at the speaker for another 10 minutes, I said hellooo and no one responded. I said helloo again and a male said just a minute. 5 minutes later the same male said may I help you. I then placed my order and was told to pull up to the window. When I arrived to thee window the same male explained the he was short staffed and that it was only himself and 1 other person working. I was told to pull up and my food would be prepared. I pulled up and parked, alongside 2 other cars that was also waiting. 2 young ladies, 1 with brown braids finally brought orders out to thee 2 cars after 9:30 pm. A male with braids finally brought my order out at 9:50 pm. I am very disappointed at this popeyes location. I've worked at restaurants and also know that a since of urgency is a must!!!!!! Including drive thru time. NEVER leave customers waiting without communicating and taking extremely long periods of time to cook 2 orders of chicken and fries. If I was thee GM, I would FIRE and replace the 2 young ladies there and I would also FIRE the male with braids that was running that shift. Terrible job and not to mention my orders were not hot. What did they have to do ? Catch the chicken, pluck ALL the feathers off, skin them, rinse, cut, batter then deep fry ? I know that I didn't have to wait the whole 1 hour and 35 minutes. Just wanted my food. Board up drive thru until the higher up managers can get the lobby together, meaning more employees that want to work.. I will never be back and will let everyone know to go to another location for faster...