White Castle — Restaurant in Oak Park

I hate say it but this was a terrible experience, I understand that online ordering adds a new dynamic to the fast food experience and that alot of places haven't worked out the best systems or are understaffed. It was clear that this team was dealing with a lot of online orders to fill but only 2 of the 4 staff were doing anything. One younger man was clearly working his tail off cooking, building and packaging the orders as well as attempting to take orders at the drive-thru and to him I have no complaints. However the other 3 were actively avoiding helping in any form. With a line of cars wrapped around the building and a 3/4ths full interior of people waiting to put in orders two of the yound men turned away from the front in fiddled around pretending to help the 1st guy and the other swept in the same spot for the entire 35 min I was there. The final young lady who was standing near the front where one would expect to place your order refused to acknowledge any of us standing in line and move condiment packages from 1 box on her right side to a different on her left... then back again, repeatedly. A full 5 min 7 of us stood in line wondering what exactly was happening, and it wasn't until the 1 hard worker said " I'll be with you all in a second" (while cooking and running the drive-thru still) that the lady sneared at him in obvious annoyance and said to the first person in line "we'll, what do u want?" Then proceed to place 5 of the 7 orders with massive mistakes. And when brought to her attention responsed with "yeah whatever we fix it". And at the first moment when no customers were waiting in line she disappeared and wasn't seen again. After an additional 20 min the young man who had been seemingly running the place by himself moved up front for a moment and we had to let him know many of us in the front still hadn't received our orders, he very politely apologized and started bagging up out orders. This young man truly deserves a raise and better team working with him. So after 35 min of waiting I finally got my food and went home. So annoyed with the entire situation I just left only to realize when I got home that it was 3 cheeseburgers short and the fries had been sitting g so long the were cold to the touch. I wish the best for that cook and hope he gets the appreciation he deserves but the rest of the team there were...

This was the second time the wife and I visited this store and had a poor experience. This time the store mixed up my wife’s order. When she took it back the manager was rude and blamed her for the mistakes. Rather than argue my wife asked for a refund and was granted one. The manager seemed to hate herself as much as the customer (strange). Been going to White Castles since the early 1960s. I think the issue is the manager lacks the necessary social, personal, and customer care skills to be effective. It must be affecting revenue since I saw a man coming back in to complain about his order as I was leaving. Won’t be going back. Final note: the oil used to prepare some of the items had the smell of being aged. Thank you

BY THE WAY! It says a lot that the owner responds to good reviews but has no comment on our negative experiences. I think I’m writing corporate. Maybe they will make...

This rating is solely for the vegan / vegetarian menu items. Starting with the Impossible Burger, which is absolutely delicious. I am addicted to the smokey and powerful flavor, especially when you add grilled onions and pickles to the sliders.

The morning star veggie burger is also quite good and relatively low price.

I have knocked off a star for the low service at the drive through. I always order online and wait the recommended 20 mins, but when I arrive I always wait an additional 20 mins at the window. Is no one watching the online orders? Also the staff often forgets the grilled onions or pickles and they do not seem very happy to be there.

Advise for staff: Just because those around you may not be in a great mood does not mean you should follow suit. Help brighten your world by taking pride in what you do and ...