Viet Thai Cafe — Restaurant in Oak Ridge

First time dining in as an out of town customer and will never go back again and here are the reasons.

The old woman seated us and there were 2 other couples in the restaurant. It took her a good 20 mins to come back to take our orders. Took about 25 mins until we got all of the foods except for 1 item. It was on the order list but she did not bring us the food. She was informed and didn’t even apologize.

No water was provided after food was ordered. She did not check on us or refill water.

We finished eating and she never came back to check on us. At this time, we were the only customer left and only 4 of us. We went up to the counter to get a box to go then she brought the check to us.

Our bill came up to $72. We decided to pay with cash, took out a $100 bill and as I was going over the bill to ensure we were charged correctly, she already had one of her hand sticking out ready to take the money. Felt so rushed. I handed the cash to the old woman, came up to the cashier to get our change and she gave us 9.xx change. I asked her and she said 18% gratitude was charged based on greater than 6 parties OR amount over $72.00. She basically robbed us with a surprise after we gave her the cash. If this was the case, it should have been added to the bill and don’t just change the receipt upon paying.

Pho base was ok but the pho was horrible. They used pad Thai noodles. The meat was cut so thick, tendons cut thick like lazy cut. Barely any tripe, only had 1 super tiny tripe . We also ordered a pad Thai dish. The crispy chicken wings were slight undercooked in the middle. The pad Thai was definitely was not pad Thai. Full of red sauce, no flavor.

If you’re in for good customer service, good Thai/ Vietnamese food, go somewhere else. Plenty of good Asian restaurants in northern Orlando. Don’t wait by your time and money at this place.

Biggest point, they will charge you the gratitude after you pay so if you’re paying with card, just be on look out. Never seen a stupid restaurant do stupid charge like this before.

Overall experience from customer service to...

This Sunday I decided to have some Pho. I sent one of my employees to this restaurant with a hand written note to order. The note was clear in what I wanted and the way I wanted the order to be prepared. When I received the order it was prepared the wrong way. For instance, I clearly asked for egg noodles and received rice noodles. They didn't even include sauce for my spring rolls nor napkins in the bag. Obviously, proper attention was not placed on my order. I was disappointed with the way my order came back. So i took the food back to the restaurant and complained about the way the order came out. Being that it was a Sunday around 3:30, the restaurant was empty and the employees were standing around doing nothing. I am sure that they had an opportunity to prepare my order correctly by showing simple due diligence of paying attention to the customers wants and concerns with their food orders. Especially, since it was not busy at all. I asked for a refund and returned the food untouched back to them. The man that appeared to be the manager got very angry and began to say that he never wants me back as a customer, saying, "we don't want you here again, get out and don't come back." I was so shocked at his reaction when I asked him to refund my order, I said that I'm never planning to come back here again.

I truly cannot comprehend how a manager representing a restaurant that has to show a customer common courtesy and respect, can be so terribly disrespectful!!! Maybe he was having a bad day. He shouldn't be allowed to take it out on his customers. He made me feel terrible. I do not recommend this restaurant the least bit. 1 star is too generous. This place should get 0...

This is a great place to dine in, the staff was extremely helpful and the service was on point. What I mean by that is that it exceeds satisfactory or average. The food was great, it was ready when I arrived so that was something that I did not expect. I was trying to find what the catch was but everything that I requested was inside my to-go order. Plus the fact that at that very moment the city beautiful was experiencing that random summer rain that literally came out of nowhere without a moment's notice. Heavy downpour at that, so being that I didn't want to get out of the car to retrieve my order was one thing, and that I paid $26 for my meal was the other. I entered the restaurant casually expecting a wait and there it was waiting for me basically.

The restaurant was clean and organized, not a rush or line of people that would exceed anyone's expectations... In fact I'm going to take time out to visit Viet Thai Cafe within the next 5 days to dine in with a friend to get an actual dining experience for my followers that actually appreciate my reviews, I'll do that for you. Yes I will ! 😊 Anyway, a great experience like mentioned above 👆 this is a casual restaurant that's located off Sandlake and OBT literally behind the Walgreens. It can confuse you if you don't have your eyes open and scan the area. It's directly adjacent to Chick-fil-A in this mini plaza next to an electronics repair store and a smoke shop on the other end. If you're looking you won't miss it. I'd definitely give my recommendation to this fine establishment and will visit in the very...