Ben & Jerry’s — Restaurant in Oakland

Very condensed staff. I was trying to explain what I wanted to order (English is my second language and the salesperson didn't seem to understand what I needed). She laughed in my face and embarrassed me instead of helping me. I'll never come here again. It's a real shame. Your staff needs diversity awareness and better customer service.

I felt extremely uncomfortable and so ridiculed because of my accent.

You really need to train the young lady that was working today during the night shift so it doesn’t happen to anyone again.

Answer: Hi Manager 🙂

“The staff also comes from a similar background and would never do that to anyone.”

Please know that a mockery and/or discrimination can occur even when someone is from a similar background.

Again, your staff need more training, and so do you as a manager.

“The staff mentioned the extra charge for the brownie and if that was okay with you, you did not like it”

If you did in fact looked at the camera, I NEVER had a problem paying extra AT ALL.

She didn't understand my accent and did something I didn't ask for or was confused by my request. She put the beginning order away to start a new one and I asked her if she was going to put it in the trash later. She answered in the affirmative. As I didn't want it to go in the garbage can for nothing, I asked her if she could continue doing what she was doing to avoid wasting the brownie when she hadn't understood my simple request.

N O T E: If my request wasn't on the menu, your employee could have simply said "I'm sorry but we don't have that on our menu and I would have moved on".

It is very sad to try to lie about a situation. If you need more context, the young man who was next to me as you said would be more than happy to explain his perception of the event, which made him uncomfortable and...

From the moment I heard there was a Ben & Jerry's scoop shop in the Jack London Square area, I had been wanting to visit. I finally had the chance to make that visit. It was another really hot summer day in Contra Costa and a well deserved late afternoon break was exactly what I needed.

From my own experience with Ben & Jerry's scoop shops, this scoop shop located in Jack London Square is pretty good size. There are two entrances into this shop, one gives you the "You're entering Ben & Jerry's" feel, with the logo sign over your head. And then there's a side entrance which puts you directly in front of the ice cream ordering counter, with friendly faces waiting to help you.

This Ben & Jerry's scoop shop doesn't just serve up ice cream, they have sorbet, smoothies, shakes, hot chocolate, ice cream cakes, etc. They had samplings of waffle cones available for my visit. It was delicious.

As with many ice cream shops, you're allowed to try other flavors. After trying a couple of ice cream flavors and sorbet flavors, I opted for their sorbet flavors of Lemonade and Margarita. The Lemonade was on the tart side, which is what I was hoping it would be, it was perfect. Because of the size of the shop, there are a few tables to sit at to enjoy your desserts. But if you choose not to sit inside, there are benches scattered throughout Jack London Square for sitting and it's only a couple of short blocks to the waterfront.

Cost wise? I personally, thought it was a tad on the pricier side. $6 for 2 scoops of ice cream, when I can get an entire pint of Ben & Jerry's ice cream at the grocery store for less than $6. Yes, visiting an actual Ben & Jerry's scoop shop is a treat.

But overall, Ben & Jerry's is a great brand, they have great ice cream. I can't wait to go back to experience their...

I just ordered ice cream there, it had one of the worst experiences I have ever had! The ice cream I ordered was not suppose to come with any type of tree nuts. I am highly allergic to tree nuts. We inform our server after we pay that their are walnuts in this ice cream. She was rude and telling me that's how it comes. I tell her I'm allergic she didn't even care and didn't offer to give me something else even after the fact she reads the ingredients to us that says nothing about walnuts. She rudely walks away and by then there is a line and the 3 employees don't even bother to help me even tho we already paid. Just went on helping the other guests. I kindly ask one of the other girls if she can just get me a scoop of a different type of ice cream when she gets a chance. She said I needed to ask the first girl who helped me or to get back in line?!?!!! Uh.... I ALREADY PAID! Are you kidding me?! The girl who originally helped us says with attitude "she never told me what she wanted". That's because this girl walked away from us. By now my boyfriend gets involved because they are handling this wrong and being rude to me. The other customers where thinking I just was causing drama for no reason. Even after I said I'm allergic to what they gave me, but if I fell to the ground and died right there would they then listen to me? I am not the person who just throws my allergies out there usually I should because I could die but I don't. So the one time I actually complain about it everyone made me out to be the bad guy. Guess what I am the customer! I too deserve to get better service with so many people who have allergies I hope no one else has to deal with what I just...