Krystal — Restaurant in Oakwood

The manager at this location is extremely rude and needs to be fired. I had to turn around and drive 5 miles back to this Krystal because she told them to make my order incorrect on purpose because I asked for extra chili which I also paid for. I ordered chili cheese pups and got chili pups instead. When I came into the store to my order redone, she coped an attitude with me like I ordered it wrong then I showed her the receipt and she snatched it out of my hand and threw it in the trash and would not give me the receipt back. I had to ask another associate to get the receipt out of the trash and let me take a picture of it. That there already ticked me off very bad but then when I saw the way she treated her kitchen stuff and how she yelled and talked to them made me literally want to scream at her. This lady either needs to take a step down or be fired. This is not a location that I would go back to unless I know that she was not there anymore and I will be telling corporate about this Behavior as well. I feel so sorry for people that actually have to work with her because this woman is toxic and needs to go to anger...

I love Krystal and eat there fairly regularly. But, I’m taking a break until they decide to start giving you what you pay for. I ordered a medium order of fries and my photo would imply they gave me a small order that was only half full. I already pay the increased prices (not their fault), but don’t add shrinkflation to the mix and cut the portion as well. The next time I visited I ordered a large fry. It was nearly $3 and they still only filled the box half way. I’ve encountered a couple of really nice staff there, but I have also experienced some rude staff that would imply that you are inconveniencing them and I wouldn’t dare tell them to fill up my fries. It just easier and less trouble to spend my money somewhere else.

*Update 5/9/22: I decided to go back and the service was improved and the portion was much improved. Thanks to the owner for stepping in and improving...

The workers were very polite and nice, and the customer service was great. The restaurant did have a weird smell walking in, couldn't place it really. Kinda like an old house that someone tried to clean, not really musty, not sure. The interior decor is a bit outdated, but not dirty or unkept. The food was fairly decent for fast food. I got the 3 egg plate. The biscuits were a good size and pretty good, moist and buttery. I got scrambled eggs which looked and tasted like liquid eggs. My daughter got sunny side up and they looked freshly cracked. The bacon was crispy and well cooked, just a little too greasy. Their jelly was a bit liquidity (between jelly and juice consistency) Tasted decent though. The coffee was weak but the taste was ok. Overall decent for fast...