Subway — Restaurant in Ocala

Location: Subway, Silver Springs, Florida Date of Incident: October 15, 2025 Approximate Time: 12:10 PM ​Employee Identification: The employee was identified as either Jessica or Ashley (name uncertain) and stated she had approximately three weeks of employment at the location. ​Summary of Incident: ​Upon arrival, I sought to verify the applicability of a promotional coupon prior to placing my order. The employee stated that coupon verification was not possible until after the order had been entered into the system. This contradicted the process I experienced during a transaction at this same location just one week prior, where pre-order verification was successfully completed. ​Following this, I attempted to order the "5 Italian meat" sub. The employee advised that this item was not eligible for the coupon. When I requested clarification on which menu items were eligible, the employee responded with "I don't know." When pressed on the necessity of knowing the eligible items if they could definitively state what was ineligible, the employee was unable to provide further assistance. ​The lack of clarity regarding coupon terms and the stated inability to verify promotions effectively hindered the sales process. ​Outcome: ​Due to the apparent lack of customer service training and necessary menu/promotional knowledge displayed by the staff member, I elected to take my business to a competitor. ​Requested Follow-Up: ​I intend to return to this Subway location next week to attempt another purchase. I recommend that the named employee receive supplementary customer service training and a review of current promotional policies and menu eligibility to ensure consistent and accurate information is...

Unfortunately I have to give.a rating to write this review based off numerous visits to this store I would give a 5 star review. How ever based off today's I would give one apparently the owners daughter was on shift today I placed 4 sandwiches online got there half an hour later and my sandwiches were half finished sitting on the counter she had the bread door wide open and left it open that's when she began to make another couples order with mine half started sitting there. She finally finishes there sandwich and instead of finishing my order that I now placed 40 minutes ago she starts a new order so I asked if the sandwiches sitting there was the to go order that had now taken 50 minutes and she goes yeah it's not ready yet when she finally finishes she put the mayo on the top of the sandwich instead of inside losing most of when she wentt to cut it finally got home and she had forgotten the extra cheese on 2 sandwiches and my mom's was missing everything except bread and meat if that's "management when they have a host of amazing employees I think evaluations...

First time coming into this Subway which is the closest, but last time I’ll be in there. The only lady working was really rude, I mentioned when she ask me what I was having, and I told her 3 orders. So she started doing the first one then she ask me is that it and I told her another salad with protein. Then she told me that next time to let her know all at once. I did at the beginning 🤦🏻 I know we all have tough days but we need to know how to come across to customers. They are paying your check, I could have gone somewhere else. After that I didn’t even ask her for...