Papa Johns Pizza — Restaurant in Ocean City

The girl working on register had a rude and nasty attitude. We came in to order some food and she was deliberately ignoring my family and I for 5 minutes while continued to speak and laugh around with her friends who already ordered. We weren’t bothered since we aren’t in any hurry to get anywhere so we patiently waited. When the girl finally decides to acknowledge us and take our order, her mood completely shifted from all happy and giggly from speaking to her friends to immediate annoyance and bothered as if we were the biggest inconvenience to her. We got a large pizza and 16 buffalo wings. While making the order, they realized they were out of buffalo sauce, but instead of letting us know while we were waiting in the store, they just packed us plain unseasoned wings without informing us. And we didn’t even realized the wings were wrong until we gotten back to our hotel and my little brother has taken a bite out of a wing and complained the wing tasted like nothing. If we were given a heads up, at the store when they knew they were out of the buffalo sauce, we would’ve have just canceled the wings since don’t want any other substitutions. I called them to ask for a refund and it was the same girl who took our order picked up the phone. She had an attitude the whole time on the phone even though I was being patient and respectful since the very beginning. She gave me the “well what do you want me to do about it” tone and kept on putting me on hold. She kept on saying they don’t do refunds and said the best they can do is they can remake it with a different sauce which I have already expressed many times I do not want. In the end, she told me we can come back to get the refund for the wings if bring in all 16 of the wings and then hung up on me before I can asking her anymore questions. I was debating if I should since there was already a wing with a bite on it and we didn’t want bring that wing back in since it’s unsanitary. But we still decided to bring in the 15 other untouched wings to the store in hope they will still make an exception for the refund and also because after this whole entire awful interaction, I did not want to pay for almost $30 worth of wings that was messed up. As soon as I walk in to the store, the same lady that was giving me the hard time immediately walk to the back to get her manager and didn’t even bother saying anything to us. No apologies were expressed, but the manager was nice enough to give us the refund even after we told him we only brought back 15 wings. I didn’t find out until we left the store that my brother expressed the girl was shooting him daggers and nasty glares the whole time while I was speaking to the manager. Overall, very poor training and customer service on worker’s end. It was not worth all that trouble for a large...

Another papa Johns fails me. A group of friends and I took a vacation to Ocean City and we just wanted some breadsticks to cap off a long day. Well, we call papa johns and after 8 minutes of being on hold we talk to this lady who was either way too sarcastic, or generally rude. She asked us 3 times what extra sauces we wanted and clarified 3 times.. it seemed that she was doing it as a joke and was mocking us asking for marinara and garlic sauce. She told us the price which was 6.66 with the extra .75 cents for the extra sauces. When we get to the store to pick it up my friend has 8 dollars for the breadsticks and a tip, she pulls out the money and is ready to pay, the lady from the call is running the register, and as my friends about to pay, one of her co workers start to hand us our breadsticks and she quickly chirps out “wait!” Insinuating that we might run off with $6 of breadsticks once we already had the money out. We pay and tell her to keep the change. She counts the money and she stops in her tracks and says “it’s only $6.66..” and holds the extra dollar bill like we blew our nose in it and dropped it on the table in front of us. She finally lets the guy give us the bread sticks and there is only 1 marinara sauce in the box. For how much the sauce situation was clarified and how rude the lady was it felt like an...

Ordered on papajohns website from this location. When tracking my delivery it said my order had been "directed to doordash". When it arrived i bit into a partially melted plastic bottle cap embedded in a slice. Called for a refund and spoke to the "General manager Mark". Initially he tried to blame the driver because they "all have stanley cups" in the store. I explained that the cap was melted and embedded into the slice with cheese melted to it. He placed me on hold for about 5 mins and when he comes back on the line he says doordash has to issue the refund and it will be 5 to 7 business days. I told him that was unacceptable and that I had bought the pizza from them and they fed me melted plastic. He then told me he made the pizza himself, and there was no bottle cap in there. I told him I would upload the pics of it here for him to see. I told him i would attempt to stop payment from the card company and at this point he's talking over me and accusing me, the customer, of outright lying and eventually hangs up on me. I will be in contact with his superiors as soon as possible. Absolutely abhorrent service after sending a product like this out of their doors. I would avoid this location as if your life depends on it...