Unfortunately, my experience at this restaurant was quite disappointing, earning it a 1-star rating. My group of four decided to take a break from the beach and have lunch here, but we encountered several issues that marred our visit. We chose to sit outside on the sun deck, where we were clearly visible to the wait staff, but it took over 10 minutes before we received menus or water. The live music being played was not only loud and obnoxious but also quite depressing and unsuitable for a beach vacation, especially for families with children. When we finally received our menus from our waitress, Sadie, we placed our orders. After a lengthy wait, most of our food arrived, but one meal was still being prepared. After another 10 minutes of waiting, I inquired about the missing dish and was told it would be just a few more minutes. Eventually, the meal arrived, but there was a mix-up, and a duplicate order was brought to our table, highlighting poor communication. The chicken sandwich and crab cake sandwich were decent but not remarkable. Unfortunately, the pizza was a major letdown—overloaded with arugula and served on a stale crust. The bill came to just over $100 for four people, excluding tip, and without any drinks. Considering the overall experience, I cannot recommend this restaurant. On a positive note, the bar stays open until 10 PM, and the drinks are not half bad, so if you decide to visit, you might still enjoy a...
Read moreWas staying at the attached hotel and was told the restaurant was ‘family friendly’. They are not! Came down and decided to place a to-go order. No one was there to seat/ help us so we approached the bar. After a couple minutes the supervisor ( I didn’t get to see her name but she had a bright blue shirt and a short, masculine hair style) came over and asked for our IDs. we hadn’t even placed an order yet, but she proceeded to tell me that since my two teenage boys were under 21 they couldn’t sit down and that they had to stand up. She said that I could keep sitting, but they had to stand. Mind you there was no one else at the bar area, and it was early evening so not even ‘bar’ time. She was completely rude about it and acted more like a police officer instead of a courteous hospitality worker. Once we were shoo’d away from the bar area we sat at a table. A pleasant young man helped us, but unfortunately even the food was terrible. We ordered burgers and fries, but as my kids put it, the burgers tasted like ‘fake meat’. In conclusion, Love the Princess Royale hotel but will NEVER eat at the...
Read moreExtremely Disappointing Experience I rarely leave negative reviews, but the service during our recent visit was unacceptable. Our server was inattentive from the start — no check-in during the meal, no courtesy or warmth. What really shocked me was being interrupted before I’d even finished eating, only to have my plate taken without asking, followed by the comment, “Okay, I guess we’re done here.” I was so taken aback that I asked for the bill just to leave quietly.
The entire experience felt dismissive and unwelcoming, and I couldn’t shake the feeling that we were being treated differently from other tables. Whether intentional or not, it left a lasting impression. I sincerely hope the management takes this as constructive feedback and ensures better training in hospitality and respect — for all guests. Our...
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