McDonald's — Restaurant in Ocean Shores

Where to start? I walked in at 9:30am on the button on a Friday morning. I ordered with online app at 9:25am. I am a patient person, but this was non-sensical to say the least. My order was a Sausage McMuffin, Hashbrown & Frap. I was there until 9:54am. It took them 29 minutes from start to finish. There was a long line of people in the drive-thru, however this was less than exceptable.

What I experienced was a manager reprimanding employees for not cleaning messes, zero organization and overwhelmed workforce. It appeared that no one had an assigned post as the employees were moved from collecting orders at the front, to preparing online orders, to running the drive through and so forth. What it created is absolute chaos and an unbelievable turnaround time. There were two workers that were doing their absolute best as they were being yanked around. The two folks that were checking and distributing the orders, lady with eyelashes and a young man with a ponytail working the front. Both had great attitudes and were trying their very best. Besides that, it was a disaster. I've been to this Golden Arches before for breakfast and not much has changed.

It takes a lot for me to write a bad review, but I wanted to forewarn people after running into the same issue several times now. I could have actually sat down at Our Place, "which I strongly suggest you do" if you have the time and been out the door in the same amount of time. In the future I will do just that. If you are looking for a quick bite in the morning, plan on anything but Ocean Shores McDonald's. As for Lunch and Dinner I have no idea how the service is, I just know breakfast is...

Its McDonalds, however, they almost always get it wrong. This place is almost always backed up and has super through traffic, so that says if another place came along in this area it would do well, especially in the medium fast department. The actual look of the food is subpar and whoever wraps it needs to take rudimentary lessons on food prep. I have eaten here at least twenty time and the service has not changed for the better except for a few people at the windows which actually has gotten better and with that change the order consistency has gotten better. I have had friends get other people orders and or not recieve what they wanted. I myself have recieved almost unedbible food items cooked in very old oil. I have recieved sandwiches that look like they were sat on. As a prior Specialty Restaurant owner I believe if you are going to be a fast food chain and lower the quality of the food, there should at least be a consistent level of service, after all thats what Corporatization has going for it (however, I would never sacrifice quality for profit, just not how I roll). This location is on the lower end of quality, consistency and service. I grade on a 3 star as being average (which most people should do). The reason it does not get a 1 star, is that I have never recieved horrible service, but, the service and quality is...

We're in town for memorial weekend and I was looking forward to a cheap cup of coffee before heading to the beach. Unfortunately unless you can go through the drive-thru do not waste your time coming to this McDonald's. They have permanently closed their dining room and the only option you have for ordering anything is through the drive-thru or with their app. After being really frustrated, we downloaded the app only to find out that our country isn't listed. You know, the United States of America. The literal country of origin of McDonalds. Not an option for the McDonald's app so we could not order that way. We asked an employee who was outside doing some maintenance what we're supposed to do and he told us to walk through the drive-thru. Seriously!?!? You close your dining room presumably because you don't want face-to-face contact but you let people have face-to-face contact through a line of cars? When you're the only fast food game in town you shouldn't be difficult to get food from! P.S. it's not as weird as you think to not be able to use the drive-thru. We saw many people come up to the front door only to turn away including trucks that had trailers attached, in our case we were in a class B RV and...