Arby's — Restaurant in Ocoee

Firstly, let me start by saying I am in love with your boneless buffalo wings, so happy you brought back the $6 nine-piece box.

That being said, I probably visit this Arby's like four times a week due to this addiction, and I am always amazed by the awesome attitudes of the staff at this location.

Even when they're super busy, I'm talking line wrapped around the building busy, they always get my order right.

But, why I am really taking the time to write this review is because of one of the workers. Bree is absolutely amazing and always has an awesome attitude.

Again, I come to this store like four times a week, and every time I am greeted by a smile as she seems to live in that window. She's always super pleasant, and very attentive. She even knows my preference on sauces, and always has them in a bag when I pull up-

I don't know, maybe she has my voice memorized by now, but it's killer customer service in all the best ways.

Thanks for your time, I really appreciate it.

P.S. You should seriously give Bree and her team some recognition for all their hard work and wonderful attitudes, it's rare in this post-COVID world we live in, that I find this level of care in any industry- Let alone a fast food change.

Seriously, guys,...

Stay away! Spend your money elsewhere!! I just left this disgusting place. I went with my sister as we hadn’t been to one in over 10 years. I’m surprised we were able to walk out and not get stuck in that sticky dirty floor. It felt like those fly traps from how sticky it was. We hadn’t eaten anything all day and it was already 2 pm and it was pouring so we decided to order anyway. The cashier Brushetta was rude and was bothered when I told her to give us a minute to look the menu over. There were two workers sitting at different tables on their breaks I’m guessing. No one else was there. I went to the bathroom and that place hasn’t been cleaned in months if not years. There was a leak under the toilet paper roll. There was NO toilet paper and there was a napkin that was on the floor that’s been there so long it was yellow and stuck on there as if it was part of the tile! She managed to yell out “ma’am” to get my attention so I could get my food. There were three other people who came in after us. They weren’t made aware their food was ready since Brushetta was just putting them on the counter....

went in to place an order using a coupon for a shake then 2 gyros.. linda took our order and she can just use a better attitude let alone better communication. hand her the coupon as placing the order for it and she just hands the coupon back… ordered the food and give the coupon back confused why she just handed it back and then as i try to hand it back again she shakes her head no and said no. i said "no..?" confused cos how am i to read ur mind and she said i’m not making that and so i just said okay nevermind the shake and pay for order and then as i walk away she said it’s been down go somewhere else for a shake. i said "maybe u should have said that the first go around and drop the attitude no one is forcing you to be here but yourself so do t take it out on customers cos u don’t wanna work. ur in customer service so give it". overall point is this location could use better communication with...