New China Restaurant — Restaurant in Ocoee

Really bad customer service and system. Don’t eat here, it’s not worth it. Go across the street for Chinese food.

I ordered food and their system declined my card twice. I ordered online a third time and I got sent an email saying that it went through. I went inside to pick it up but the man that was on the counter kept insisting that it didn’t go through. He was very rude and disrespectful about it. Then I called back because I checked my account and they had actually taken the money from me and I never got their service. So I called back to see if there would be a wait before I got my money back into my bank account. The same person answered the phone and he called me a “not so smart people” and was yelling at me and just not wanting to answer my question.

I’ve never had a problem with them before. Don’t know what their issue was today but they...

I went on 4/11/21 an ordered noodles with just chicken , I got home a noticed the order has shrimp ( I am highly allergic to) I went back asked for a new plate with just chicken and a customer advised that the cook was just taking the shrimp out an giving me the same plate , at this point I was trying to ask that they make me a new batch because I can’t eat it if it’s cross contaminated then the cook starts yelling at me an throws a spoon across the kitchen an I politely asked for my money back. I have been coming to this place since high school an never had a issue but this was by far THE WORST SERVICE i will...

They just lost a customer with me. I ordered Chinese food from this place more than the closer ones because they are good. BUT this will be the last. They added extra charges on my bill for a chicken rice soup that I ordered! While the charges were a few dollars here and there, its the principle. I called to question what these additional charges were for and all he could tell me is they needed to up charge me because they couldn’t get their pricing fixed in Uber Eats which I think is BS! Uber Eats makes it easy for these establishments to do business in their platform. See my receipt for confirmation. This...