Soong Thai — Restaurant in Ocoee

I went to Soong Thai with a friend after going to a late afternoon movie. The restaurant is a small family run business located in a small shopping center strip.

Service was prompt and attentive without being overbearing. Although they serve beer and wine, the selection is limited, but the food menu offerings was plentiful.

We both started with Crab Meat Soup. Plus side--the soup had an extremely tasty broth, a nice amount of vegetables, and served quite hot. Negative side--hardly any crab to speak of. The lack of crab was a genuine disappointment to both my friend and I.

For the main course we shared two dishes.

Chicken and Shrimp Pad Thai. Pro--tasty dish seasoned nicely without being over bearing. A nice, but not overly generous portion. Con--The dish had a fair amount of thin chicken medallions, but two medium sized shrimp.Two shrimp? That left a bad taste in my mouth. And the dish seemed a little too starchy to both of us.

Side Bar--Shrimp dishes are usually the most overpriced dish you can get in a restaurant. Shrimp are actually cheap (about 30 cents a shrimp in our area RETAIL at Winn Dixie), plus they are the fastest and simplest food to prepare...two minutes to cook then throw them in any sauce you are serving for a minute. So two shrimp in a $15 dish, seems a little skimpy to me.

Amazing Land--no complaints on this dish at all. Sauteed chicken, pork and beef served with broccoli in a thick peanut sauce and rice on the side. Pro--everything about this dish was perfect...balance of meet, perfect cook of broccoli, ratio of food to sauce, rice perfectly cooked. Con--nothing.

I also had a beer. It was cold and crisp. And my friend enjoyed a glass of plum wine.

Summary--although there were downsides to our meal, we both would go to Soong Thai again. We would skip shrimp dishes, try a different soup, and concentrate on chicken, pork or...

Worst ever customer service experience. We ordered specifically requesting for vegetarian food and mentioned not to use any fish sauce or meat or eggs. The dishes they got had egg in the basil fried rice, and the salad had a weird taste and smell. When we let our waitress know our concerns on 2 different times about the salad and later about the egg in the Thai basil fried rice, she rolled her eyes, made a face at us and asked us “so!! What do you want? What do you want me to do?” (Well you served us egg after the specific order without any of it, we could be allergic to egg or it could have been a religious thing or something else). Both the person who took our order as well as the lady who brought out the dishes and served spoke rudely to us. When I told them about the funny fishy tasting salad, the lady said “ ok, so you don’t want to eat it! Then I’ll take it off from the table”. We had to ask them for napkins because there were none other than the single one wrapped around fork and spoon. Then they didn’t give us plates . And anything we asked, they had a scorn on their faces. We had those tiny appetizer plates, and no napkins, and water tasted yummy🤮 She did not even offer to redo, or present anything else or ask for anything. The lady who got the dishes out to the table (seen in the picture), she came to ask us almost after 40 minutes how was everything, and when I told her about the dishes, she said “I’m not the one who took your order. What do you expect me to do?” 🙄 Then why ask your customers how’s it so far????!!! Worst customer service from this restaurant. I highly discourage any customers with any food restrictions to try this place. Customer service is extremely poor. Haven’t met such a service in all my years of eating...

Update: we took a chance and ate at Soong Thai again when back in the Orlando area. I think my (and others) reviews sharing how they really cut back on portion sizes has made an impact. This time around the portion sizes were back to pre-pandemic, and the food,as always, was beyond excellent. Ive moved my review from three stars back up to five stars

Past review 3 stars I used to live in Orlando and this was my favorite restaurant of all, not just Thai. It was my favorite Thai restaurant in the entire USA that I've tried (I love Thai food and eat it often when travelling). The food seems to have the same flavor as in the past, which is really good. However, the portion sizes have dropped far too much, especially since prices have been increased due to inflation. I'd rather you raise the prices even higher and not skimp on the food. I hate that everyone's raising prices AND cutting portion sizes. The cut in food quantity here is more than average, causing us to leave unsatisfied, and it means we will likely not come back. I thought maybe it was a one-off, but I see from other reviews, others are feeling the same way. I'm not a big guy with a huge appetite either. It saddens me because this was my favorite Thai restaurant in all of the USA. Will not likely come back unless someone I know tells me they've come to...