Kokomo Korean Corndog, Mochi Donut & Boba Tea — Restaurant in Odessa

EDIT: In response to the reply I did reach out to the email provided immediately and as of 3/1 recieved NO response. I believe their reply was just an attempt to save face, no true concern to remedy the situation.* We've been loyal Kokomo customers since they only had the Midland location. The experience we had today is enough for us to never return. Visited the Odessa location for lunch. For some reason our food was brought out 10 minutes before any drinks were given to us or made. When they finally made the drinks it was only three out of the four ready. We had a can soda, 2 regular and 1 large milk teas. When I picked the 3 made drinks up, I immediately noticed the sizes were wrong. Instead of 2 regulars they made 2 large (these were for my kids). The lady who called our # out said the large will be out next. I asked her if those were the regulars because they looked like larges to me and she said yes they were regular. I assumed maybe they changed the cups or something so took the drinks and gave them to my kids. By the time my "large" came out, I had maybe two bites of my corndog left and had basically went my whole meal without a drink. When the young man brought my drink it was a regular not a large. My kids had already drank about half of theirs, which I was told was the regular size. So I gave him the receipt and told him I was supposed to have a large, the drink he had was smaller than my sons "regular" sizes. So a woman comes out and confirms they messed up on the sizes of the two regulars and walks off with my receipt. Another woman comes out I'm assuming a manager or higher position. She asks me again, I explain the issue and asked to have the large drink I ordered for myself to be made over the regular. She acted really funny, as if I'm the one who made the mistake. Her suggestion then was that she would take my sons drinks back and remake everything. She literally grabbed my sons drink from in front of him as he is eating, which is the most disrespectful thing you can do. I asked her can they not keep their drinks? I've already went my whole meal without one, like my kids are actively eating and drinking...what little is left is just going to be dumped down the drain, it made no sense. When I asked for her to leave their drinks, and not remake theirs..just bring me the third one we have not gotten, she got upset and essentially refused to make mine without taking theirs back. So I asked for a refund, I had no food left by now and one of my kids were already done eating too. Instead of just making my drink, she wanted to pour two larges out, and make all three over which seems like a greater financial loss than just making the drink I had already paid for. She walked off and brought me my refund for one of the regulars- not the large I did not get. Then proceeds to lecture the staff to not send food orders out without drinks, and to be sure they are making the right sizes. The complete disregard for myself as a customer dining in your resturant is inexcusable. No where else would you sit down to eat and due to staffs error go your entire meal without a drink. Then have your kids drinks taken back away from them mid meal. I just can't get over how easy the solution was, bring me the drink I PAID FOR. We will never be back. Including my receipts (original payment, refund) in case someone responsible for this location wants the proof, information to review cameras and verify this complaint. Ive never had a bad experience, you may not either. But in the off chance you do, don't expect resolve or even basic common sense to be...

Our dogs aren’t even cooked all the way it’s raw batter I thought it was the cheese that was weird. It also took them 25 mins (there was only 1 order ahead of us), they’re corn dogs basically like at that point I would have just waited another 10 mins so they were cooked all the way. Every single one had raw dough 🤦🏼‍♀️ this was our second attempt at trying this place. The first time it took them 45 mins! Not returning! I called to see if I could get half our money back and they refused even though they said they were cooked thru. She also said she didn’t watch the video I sent. So idk how she would know and she stated there’s no way it could have been all of them. Just in the video alone there are two like that. I’ve had KDogs before and never had them be that “raw”. Customer Service is what you’d expect for Odessa.

To their response….. you never offered to replace our order. Don’t lie. You never even offered anything. Just that I didn’t know what I was talking about yet the last time we ordered they didn’t taste like today’s order nor what I...

I left my phone in my car so I couldn't see how long it was taking but I figured i should say something once I noticed the people who ordered at the same time as me got their food ate and left. I told the girls at the front who never checked on me that I have been waiting a long time and gave my receipt. They went to check with the back and then told me he's going to make it. When I got to my car with my order I saw it took 30 minutes for one corndog. You would think someone would check to see what is going on when someone is sitting there for over 20 minutes and staring into space in your dining room for no reason. Especially when there were very few customers.

EDIT: I raised my star rating because the manager called and apologized for my service and offered to make it right. It is much...