Beans & Brews Coffee House — Restaurant in Ogden

Disgusting barista with fake red hair was using the restroom before me. Not only were her shorts so short that her cheeks were on display, but worse, she left a giant turd in the toilet that she clogged, and then she just left it there for the next person to find!! The plunger is literally right next to the toilet and this disgusting urchin just left her nasty duke for me to find. I should have used the men's room if I wanted to see something that disgusting. Needless to say I didn't actually use the toilet as I was so disturbed but I was compelled to wash my hands obsessively in scalding hot water and use paper towel to open the door to exit that stank den of iniquity. Totally gross I'll never go in there again! Also owners pay Google to remove bad reviews so I'm sure there were many more bad reviews that they paid Google to remove. It already happened with my last one and people deserve the truth so I used my other Google account to put it back up and make sure people can see how disgusting the individuals who work there are..I don't trust that any of them wash their hands or anything since they can't even flush their own waste down a toilet. I immediately discarded my drink even though someone else made it. I just couldn't stomach anything from there after that. Also male barista that made my drink was on his phone the entire time he was making my drink. That can't...

Usually, quite content with this location. This morning, put in order on their app well in advance of arrival. When I walked in 10 minutes later, nobody at the counter but three employees all in back having what sounded like a nice social gathering. When they did come around, the order had not even been started, along with several other tickets that were sitting on the counter. Gentleman employee mumbled something about the order just coming in and how that happens sometimes and some other nonsense about Doordash. We'll, this wasn't a Doordash order and the order clearly didn't just come in since the ticket was laying on the counter, nowhere near the printer. This in itself wasn't enough to cause the bad review, but because they were then making excuses and rushing the order, it didn't get made correctly. The additional ingredients I paid extra for were clearly omitted. Instead, I was provided a diluted cup of hot water. Piece of advice. Customers hate excuses, especially made-up ones. Just humbly apologize and make it up with honesty and a good product. Fail today,...

" We treat our customers like family" Yeah, right!! Thats a joke! We both walked in to get a cold brew right after church with a service dog just to be yelled at, refusing our entry into Beans and Brews on Harrison and 40th St.Ogden, Utah for having a licensed registered service dog with a registered number on the dog! Plus his service dog label. Your short, dark headed lady said we could'nt even enter with him! Do you know that it is against the law to prohibit your licensed sevice dog to enter anywhere you go! We are going to pursue this further and are calling the license Division about this. She was nasty and rude and would not let us speak, just shot us both down on explainig this! She did'nt even ask us for his license to serve! Instead asked want he did, that is not anyones business but ours and is against the hippa law! Tgere was no one in the building and we will never come back. Besides every large frozen Mocha drink I get is'nt even frozen anymore but melted and nasty tasting every time I order it. Your...