Bruno's Pizza — Restaurant in Ohio

Well, it's not the same as Brunos down the block (Chester, West Virginia)- or Brunos down the freeway (Steubenville). :- / *[If, this place is a franchise, then this locale is ¹short staffed, ²missing preparation steps, have ³altered the baking procedure and ⁴lack passion]. Here is why… I pulled into the empty lot at 3:30 on Saturday (2/5/2018), ½ hour after they opened on this day and I intentionally waited until the oven was hot & just to permit them time to get in a rhythm, I willingly waited. I then called in my order for 12 slices with pepperoni FROM THE LOT which allowed me to be able to see the young lady answer the phone & take the order. I was understanding after I was told "there is a 40 minute wait", by even telling her "no problem, I'm here in the parking lot". My order was in & all was well. Every 10 minutes a vehicle pulled in to pickup an order & did so 3 times with the patron leaving with 2+ 6pc boxes each. 40 minutes after placing my order with the parlor & lot empty, I went & was asked "call for pickup?", I said "yes" & was asked "name & order?", I said "Bill & 12 slice with pepperoni", the man replied "just a minute", as the lady was taking an order on the phone. ¹

Only 2 ppl working on a Saturday at rush hour & dinner time was overwhelming them. 15 minutes later, my order was up. (I would have willingly waited as long as necessary), & surmised that I did. Once I got back into my vehicle & prepared to eat a slice, it was so thin and ²lacking any expected sauce, cheese & pepperoni so much that the Sun shined through the most part of it when held to the light. Which was a difficult thing to do bcoz ³the slice, & rest of "pie", was folding like a wet noodle & lacked any kind of "crisp" on the crust. When finally biting in to eat through the sparse "cheese" & partially "sauced" with sporadic & conserved "pepperoni" tossed upon the slices in clumps. This had them maintain a "chewing gum" texture from the "uncooked & doughy" top and soggy bottom of the crust. IT COULD BE MY ORDER WASN'T PREPARED until I went in & reminded them, causing THEM to *assume a rush on my pizza to cause them to then quickly toss it together and hurry to serve patient ole me. This resulted in a ⁴

Aside from the pizza in New York, this is one of my favorite pizzas ever, nice crisp crust, tasty sauce, and the ability to only have it here in East Liverpool is really the only negative thing for me, I'm an hour and a half away. Been around the world, and this is in the top 3 for me! If I didn't meet my wife, I would have never known the joy of Bruno's pizza. To those people who have it cold...throw it in the oven for a few minutes, it will be delicious again! Really wish I could've experienced the joy Orlando's brought to the locals, dough balls for the kids, the near scare of cigarette ash, lines out the door and no...

Pizza was phenomenal, the male working the front, not so much. Husband called ahead of time to order, asked if he could specifically give as many crust pieces as possible but understands that's not always an option. He was hung up on and the guy didn't even try. He was extremely rude to an older lady ahead of us, then very short with us. I don't expect employees to have a long conversation with me as they have work to do, but a simple "Hi! How are you today?"...