Hellriegel's Inn — Restaurant in Ohio

My family and I attended the Easter buffet at 3pm. There were 10 of us total. We were sat promptly and our server came over to the table immediately to take our drink order. So far, so good...I was impressed with the attentiveness of the staff. We each ordered the buffet at $31.95 per person which included non-alcoholic beverages (which is great, because we don't drink). We were all served our sodas in small plastic cups, which we drank in almost one sip, and were left to wonder if and when we would ever get a refill (FYI most of us had Coke, so bringing a pitcher would have been great). I had ginger ale, asked for a refill and never received anything. Now, on to the buffet, which sounded much better than it looked. It was being portioned out by staff (which is totally understandable), but it was cold. The mashed potatoes were real, but completely tasteless, the green beans almandine was mushy, penne with marinara was dry and clumped together, the chicken marsala was the only menu item worth eating (it was flavored very well), deviled eggs were room temperature, eggs Florentine bake was burnt on the bottom and stuck to the pan, the ham looked fine (it was just a water logged buffet ham, so pretty hard to mess up), and the prime rib was cut so thick that it was chewy and even the au jus did nothing for it. There were butter packets on our table but no rolls, biscuits, or bread of any type. My 84 year old grandmother asked for some bread and was told that the buffet doesn't come with bread, but since everyone has been asking, she will bring a few rolls, which she did, but you would think she would have brought bread for the entire table, and not make it seem like she was doing us a HUGE favor by bringing 2 rolls for my grandma lol! There were two a la carte options for dessert, carrot cake or banana cream pie, and each was $6.95. My husband and 10 year old son ordered carrot cake, and I ordered banana cream pie. The cake was dry and very small, and my pie was a blob. The server did recognize that the pie was a mess and did not charge us for it. Overall, this was the worst Easter dinner I have ever had or seen being served. At best, this should have been $19.99 person, NOT $31.95. Please take this as constructive criticism. I was really excited to have our family's holiday dinner at Hellriegel's Inn this year, but sadly, we were disappointed and feel taken advantage of by...

I ate at the restaurant (with a party of five) on 7-11-15 around 6 PM. The server was friendly and efficient. The food was disappointing, (although because of the prices of the entrees, I may have been holding the restaurant to a higher standard). The salad (or all I remember) consisted of regular iceberg lettuce, shredded carrots and croutons, but the house dressing was excellent. I have to admit that I seldom see salads arrive in bowls this small, however. I ordered the chicken breast which arrived in two medium sized patties, which were dry. The garden-style rice mixture was interesting, with a buttery taste, but it was presented in a very small bowl on the plate, so there was not a lot to enjoy. When my entree arrived, I could actually see more white plate than food. Not a pleasant surprise since the entree cost $14.95, which is pricier than average for this meal. The rolls were ordinary, and a bit dry. Maybe the staff was more preoccupied with catering to the wedding party that arrived the same time we did. Since the restaurant has such a long history, I can only presume that we may have been there on the wrong day, at the wrong time, since--with the overall quality of the meal--I would never consider returning, or booking an event...

Stay away from the beef. We have given the place several chances over the last 3 or 4 years to see if it will ever return to it's former quality self. Unfortunately it hasn't. The prime rib, I believe, is not fresh roasted. It came cold, off color and way too salted - inedible. The strip steak was cold, tough and loaded with gristle - inedible and had to be refused. Steaks here used to be of high quality and dependable. The chicken offered as a replacement was ok ($25??) but having to wait for my meal while my wife finished hers is not my idea of fine dining. If you are familiar with veal parm at the typical Italian restaurant you'll wonder where their recipe comes from. Many reviewers miss the great sticky buns and the hot fudge sundaes are also gone. Maybe we were just unlucky but the fact that we were the only customers for dinner at 1:00 on Sunday should be telling. I especially felt sorry for the waitresses who have to apologize and are so nice. They practically have to grovel to please the few customers to hopefully get a decent tip. How there can be so many high reviews...