Freddy's Frozen Custard & Steakburgers — Restaurant in Oklahoma City

I love Freddy’s food and so do my kids but for the price it is a treat and not a regular stop. The main complaint I have is the drive thru takes forever. And if there are cars ahead of you then plan to be waiting AWHILE. But I know all this and still go because the food is good so it’s worth it. Now if they forget to give you one of your food items that you ordered and paid for and you have to go through the drive thru again, you’re screwed. By the time you get home with everything the food is cold and the ice cream is melted. This happened to me tonight. The thing that would have made it a little better would have been if ONE person apologized! Maybe it was an off night but the drive thru lady didn’t say one word to me the first time I came through and still didn’t say a word to me the second time when I had to go through again. When she handed me the missing items I looked at her waiting and she just stared at me. I said, “You didn’t say one word to me the first time I came through and you are still not going to say one word to me the second time when you made a mistake?!” She then said sorry and thank you. I may be up there with no makeup and in my pjs but I just spent $35 at your establishment and now have to take cold food and melted ice cream home to my family. The least you can say is sorry and thank you!! I’m not a complainer but I couldn’t let this one go. It’s the very...

I’ll start from the top. I get to the drive-thru and they swipe my card. They tell me they’re out of jalapeño fry sauce (the reason people buy food here) and I say okay, no problem. I ask for fry seasoning. Two minutes later while I’m waiting for the food the guy asks if chocolate for our pumpkin concrete would work because “they’re getting low on vanilla” I say no not really (but I’m thinking they already charged me for it) and ask for an alternative. The manager comes and talks up the chocolate pumpkin pie as if it’s something a normal human actually would eat, then offers to give us full slices of pie with whipped cream on it as if we aren’t 500 ft from a Walmart I could’ve got a whole pie from for half the cost. I ask how long until vanilla and she walks off and magically made it happen. I get the food and go home. No fry seasoning. No cheese (we asked for) on the veggie burger, no sauce, no pickles and my spicy chicken sandwich wasn’t spicy. I haven’t been to Freddys in half a decade and now I remember why....

Man this place went from bad to really good when the last GM started working there and cleaned it up and made it a nice comfortable place to take ur family for a meal however since that GM left a few months its back to bad service and not the kind of place I wanna go with family or alone. Cldnt even tell her was a GM he was working with his employees just as hard as they were and was very welcoming and you cld just tell it was a good atmosphere and they all made a great team I even visited the Freddy's in Yukon and he was working there before he came and got this store cleaned up I was very disappointed a long with other customers to hear he was no longer working at Freddy's . I think Freddy's needs to rethink some of their choices they make he came to Freddy's at a time when I was door dashing and ppl who had ordered Freddy's wld call and ask if it was from this store the one on sw 3rd id say yes and several customers wld cancel thwir orders due to bad experience they had there then Mr Wall came in and...