The Honey Baked Ham Company — Restaurant in Oklahoma City

I am the CEO of a NPO called Avery's Angels Gastroschisis Foundation. one of our families has had a particularly tough year and has been back and forth from OK to Boston for their son's life all year. Because of his illness and immune system they were not able to be with family this Thanksgiving and knowing all they've endured we had to do something. I called on Monday and spoke with Logan who took down the order and my information to pay for a meal for them. The mom's home nurse called and canceled the morning she was suppose to pick up, and of course it's their busy season. The mom did text me and say that the staff was so wonderful, helped them through the line with her son having all his medical equipment with him, that various people in line allowed her to cut, and then the staff and folks there helped her to her car. What a WONDERFUL way to set up a holiday for a family. We are SO grateful to the wonderful service to this family. They went above and beyond at this Honey Baked Ham and certainly deserve some...

This place has great food but sadly their customer service is garbage. For the past 3 years, we have prepaid for smoked turkey from them. And every time we went to pick it up, they said that they ran out. Two times, they said we had to get a different menu item and today they said they ran out but will have it later so we can come back later in 4 more hours. We prepaid and made reservations for a reason. This is like renting a car at the airport and they tell you oppps, we dont have the van that you ordered. We only have a tiny 2 seater compact car. Or worse, they tell you we dont have a car for you. Come back in 4 hours. Again, the food is great. It is just the greed, the double dipping, and the terrible customer service are the reason why they get 1 star. We will be picking up the turkey in 4 hours, meaning after the family gathering that this turkey was meant for. This has happened 3 years in a row (two at this location and the third one in dallas). This location gets the bad review because it...

I preordered and prepaid well in advance for a Thanksgiving meal. Upon arrival there was a 45 minute line for those that prepaid and a 30 minute line for those showing up to purchase items the day of. There was no signs out for those arriving to know what line to get in and many customers were left to sit in the wrong line just to have to get in the longer line to wait again. The company then decided to notify us that they ran out of half of their turkey options leaving myself and many other customers either receiving incorrect items or not the items they ordered. Overall this was a very poor experience and not the customer service expected from...