Jimmy John's — Restaurant in Omaha

Go to any other location. Something is wrong with my order every time at 178th & W. Center. Today, Not a single sandwich was made correctly. Sandwiches with out items (little John #1) I asked for no lettuce, but it also was made with oil& vinegar & oregano on it and those are not part of the LJ #1. I ordered ahead for ASAP drive through pickup. Arrived 5 mins later with no one ahead of me Was first told the morning person didnt slice onions, but if I wanted to go inside & wait they would slice some. I said no onions is fine. Then I waited at least another 15 mins before I got my 3 sandwiches and each one was wrong, not including the missing onions & that's all the ham...

I have always been a fan of Jimmy John's. Tonight our delivery was not correct. When I called I was informed they couldn't deliver my husband's sandwich they forgot to deliver. They have no drivers and have been using Uber, I said I would come get it even though I had already paid for a delivery. When I got there the employees were professional, very kind, and genuinely apologetic for the mistake. Offered some comps to make up for the mix up which was nice but truly what impressed me was the employees. Marcus cared about his job and keeping the customer happy. It was refreshing to see employees working hard and providing excellent customer service!...

We ordered a sandwich and had it door dashed. When my daughter opened the wrapping there was a bite out of the end of the sandwich and the wrapper had been clearly re wrapped, very weird and gross!! My husband called the store to complain and the manager was unbelievably rude and even hung up on him! I called door dash and the representative was very kind, helpful, apologized and gave us a refund immediately for the sandwich, that is how customer service is supposed to be!! We love Jimmy John’s but will never go to this location! If I was the Owner, this manager would not be working...