This location is grossly understaffed in the early afternoon. I stop by here on my way to work heading northbound on Park all the way to I-10 six days a week. I stop here due to the convenience of getting my order as early as possible for my commute. I have many other options, such as the Starbucks on the northbound side of Park Ave or the other Dunkin north of NAS. Today will be the last time I ever frequent this location. I order the same two identical beverages everyday. Last week I discovered I had been given two items not remotely close to what I had ordered. Already several miles away I phoned the location and asked how this happened since looking at my receipt it was the same thing I order everyday. I was treated kindly and told to write the managers name on the receipt and my next order would be gratis. Well today I pull in to the drive thru and am asked to look at the menu and they'll be right with me...at 1:20pm. At 1:31pm with 4 cars behind me I exit my vehicle and knock on the glass door that is an exit only door adjacent to the counter. When I return to my car I am asked a full minute later what I would like. I place my order, pull around to the window to discover a vehicle that had passed me a few minutes prior was being served at the window. At 1:42pm I am served my order and told they are free due to the wait. The young lady who served me has been the lone constant worker I've seen the last two weeks and she needs more help. Her frustration can clearly be seen and I feel her pain. I hope she gets some help. With so many more options I haven't the luxury to roll the dice at this particular location any longer. If management is interested I will give a description of this one hard working individual, but I hope they already have recognized her talents.