Blaze Pizza — Restaurant in Orange

Been a regular for a couple months but I've about had it with this rude employee. He was never nice to me or my friends but we've just tolerated him as the months go by. But on December 29th was the final straw.

I go to order a build your own THICK crust pizza and the lady knows and acknowledges this and we proceed to build the pizza. I checkout and sit down getting ready to eat it. I look at my friends pizza and notice the crust is the same thickness as mine and he got the regular build your own. I know that I did not get the thick so I go up to hopefully get the issue fixed.

I go up and kindly ask the employee that I asked the lady in the front of the line for a build your own thick crust and I said it looks very thin and isn't a thick crust like I'm used to. He checks out the paper under the pizza and says thick crust isn't marked. I said okay maybe she forgot to mark it? I heard her acknowledge my request though.

I just ask the employee if I can get a new pizza with the thick crust because this isn't what I ordered. Then he proceeds to go into a whole rant and guilt trip the customer. He starts off by saying I will have to go into the back of the line and start over, then I will have to get my credit card recharged, and then he was saying "Do you really want a perfectly good pizza to go to waste"? Excuse me?

I work in the restaurant industry and we would NEVER do this. We would just just apologize for the mistake and get the customer a new item. We would never ever guilt trip the customer and shame them for wanting the thing they asked for. Couldn't believe this.

As I didn't want to start a fight with him, I just said okay I will eat this instead. My issue was not resolved and I'm unhappy with this outcome.

When I also asked for a water cup he rudely told me to get ONLY water and not soda. Called the location directly about this and they said this is what the owner tells them to do. Not sure if thats following franchise protocol? Obviously I get that some people steal and get soda from a water cup but to just tell everyone that up front and make them seem like dirt bag criminals is...

My husband and I went to the Orange Circle for a nice getaway and to enjoy all the circle has to offer and have lunch. Upon entering the Blaze Orange location, my husband and I went in line to order. I had to use the restroom and he decided to follow not wanting to order without me. I went into the Women's marked restroom which was down a long corridor and no other people were near. I went past a young man employee in his early twenties sitting on a table on his phone. When I exited my restroom, my husband stated the men's restroom had a lock on it that needed a code. Since no other customers were near, I stated I would watch the door and he could quickly use the restroom. Around 30 seconds later, the young hispanic man with a mustache aggressively came at me and swung the door open hard. He then proceeded to beat on the door of the stall my husband was using. Mind you, we are both in our late 50s and don't pose a threat to anyone. He yelled at my husband to get out and invaded his privacy. I then asked him if we could have the men's code and he said absolutely not since we used the women's. No customers should be treated this way and felt like their safety was in jeopardy. He refused to get the manager on the phone for me. I see that their are other complaints for the same reason. He told me the manager's name was Corina. Hoping she will reach out to us since I will be filing a complaint with the corporate office. This incident was...

I visited this location today to build my own pizza. I have visited this location many times in the past. I am complaining about the employee(Jonathan) and what he claims was store policy. I always order a meat lovers build my own pizza and at the end when the meat toppings have been placed, they always allow a slight sprinkle of mozzarella on top. I am talking about the slightest sprinkle and it keeps the meat together. I was told by Jonathan that it is not permitted to go back to the station due to cross contamination. I was surprised because it has always been done in the past. His answer, “they should not have done it. I was really surprised on his inflexibility in helping. Plus, the mozzarella station is at the end and would not have crossed any other foods or contaminated anything. So I said I don’t want to waste the pizza and ingredients and say I don’t want it. It would have been a loss to your company because he said it would be thrown away. So, I paid the 19.37 cost and went to the table. I could not even eat and had to do this complaint before I ate it. I had a couple bites shut had to do this and it was preoccupying my mind. I told him that I was going to do a write up of the circumstances and he just smirked at me. His manager(Corrina) was not present. I had asked for the manager. You have lost my business for the future. I will also do a review on Google or Yelp.So here I...