Butaton Ramen - Orange — Restaurant in Orange

Good ramen. Good portions all around, but my expectation to at least get a decent service failed in many levels. Maybe it was almost closing time and it was a Friday night. So note to self. Walked in with two of my other friends, and made eye contact to the server or the reception guy. We waited a good 10 min or more. Wondering if we will have the server come to us. Nothing. So got up, and went to the register to ask if we place our order there or will someone come to our table. The guy immediately acknowledged our presence and our goals - to eat. We also asked for water after and the food came. Half way through our meals water has not arrived. Two more of our friends arrived. Had to get up again to see the status of those water. I totally get it, they look like under staff but the place is almost empty. Mind you, there was probably only our party and another table that also walked in late. So, you can't be on your phone or chatting around without going thru a list of things first when you have customers around. It's a job. Don't make it feel like its an inconvenience for us to get some service when we pay for it. Phones can truly be a distraction. I tell this to my kids too.

This review is meant for the owner to help better train their staff. Whether it's a family run business or not, good service must be of high standard at all times. I will give you 5 star if the next time I come around and that simple service expectations are met. And I will also delete this review and give you my 5 star...

Came here on Thursday for lunch. First time here.

Got the Butaton Ramen and lunch special. The rice, beef, and salad were nice for the price and tasted good.

When the ramen came I was surprised by how big the chashu was and how big the bowl was. Both are bigger than this other Ramen place I go to.

I loved the chashu. Very tasty. Well done but still tender. Just the way I like it

The noodles are softer than I would have expected but not complaining. I actually enjoyed the noodle texture very much. I've had chewier noodles before, but I liked the softer texture very much too.

The broth was very hot. And mid spicy.

While I enjoy the broth. In my opinion, the flavor and richness of the broth was not as great as this other ramen place I've been to. It did not ruin the meal but was a downer. Maybe I'll try another flavor next time.

The service was top tier. My waiter was excellent and attentive when I was ready to order food and drink without disturbing me while I ate.

Was not expecting such good service. The waiter exceeded my expectations. I kicked myself because I forgot his name.

I like how roomy the dining area is for both single diners and groups. I felt comfortable in my seat.

Overall good experience with food, service, and seating.

A bit expensive. But I...

Visited on night of 22 May 2024. The server was wonderful and speed of service was astounding. Our starters arrived within 5 minutes and the mains just a few minutes behind them. The food was good, though a bit on the dry side. The proteins in our mains as the perfect level of spices. Down sides would be that they have too many tables crammed into this small space. And with a large number of the tables being a table sized for 1 person that they use for 2 people. It is very much possible, but it results in table top space being at a premium. They really should get bigger tables. It would solve this and the potential over crowding issue in one go.

A sign on the wall and printed on the menu says they do a forced gratuity for parties of 6 or larger. I do believe it is 1 June this year that any such charges (including a credit or debit card usage fee) becomes illegal in California. It would be advisable for them to remove that sign and update their menus...