Sam's Club — Restaurant in Orland Township

We have been Sam’s club members for a very long time. During that time we have seen things go down hill year over year. We expect to see this up and down for some businesses as there are so many variables that no one can control everything.

The store on Harlem Ave in Tinley Park is awful. Management has to take full responsibility for the condition. They are the ones that can make things better or worse for the customer experience.

Case in point: on a recent visit we used the Scan and Go option to purchase items to allow us to get out of the store quickly without having to wait in line. It used to be a great option until recently. However, there is no express line for Scan and Go customers, so we had to wait in line along with everyone else. The main problem is there is only one person at the exit door scanning receipts. So there is a serious bottleneck. And because you also have customers who do not use Scan and Go joining the same line, it just makes things worse. And the sitting area where people are buying pizza and hot dogs is blocking the exit door. Ridiculous.

How hard can it be to assign two or three people to check receipts to get the customers out of the door? Especially when there are lots of customers who just want to buy a few items and leave. Who wants to stand in line for another ten to fifteen minutes after walking through the store just to check out? Which is another problem.

The store inventory is lacking. Some of this problem is due to Covid-19 for sure. However some items shown on the app are not available in the store for pickup which makes for a wasted trip. So who updates the store inventory? No one it appears.

This will probably be our last membership with Sam’s Club. We will not be renewing our membership for 2022. With so many better shopping options, it’s time to move on....

Went here as I always shop for household items, with family who out of town we had over $700 worth of items between both of us so we had about three carts. Upon leaning out, I notified the associate that we had two receipts just as an FYI. Another associate comes over snatches one of our carts from my husband’s hand and states she needs to check our items 1 by 1 because we have over 36 items. After waiting in self checkout to then checkout you mean to tell me you’re going to Re-check all of our items what policy is this? Nothing more than a stereotype is our character!

After reviewing one of our carts this lady them moved to the other three carts never have I ever been so embarrassed in my life young black early 30’s group of four all eyes on us as a we literally watched a white lady walk completely out the same store and guess what ... nobody checked her receipt! So here’s another 30 minutes in this store.

Then this associate begins to tell me I’m just pregnant to relax! I’m a customer you don’t tell me to relax after the behavior that was displayed on how we were treated. This associate continues to argue with me as I ask are you an employee? Why are you even trying to argue with me? I had already advised the manager Brad I wanted to speak with him therefore I didn’t need to go back and forth with this associate however she continued on. Worst customer service ever I can take my money & business elsewhere!

She needs to be fired or taken off of your front line Sam’s club she’s a bad representation of the brand. No it’s not the point she checked our items it’s the principal and forum of how she went about it.

Also since when do you have to check all items in the cart? My advice close the self checkouts and open more...

I WAS starting to go here a little more often as they had a few good deals and a friendly staff. That changed though as certain staff treated us very rudely and disrespectfully, one of these was even some form of supervisor/manager who gave us the same smug attitude as their little 18-ish cashier did because we didn't know the hidden meaning that a bag of rice at the end of a checkout line = line is closed, though there were people in it and being checked out. You'd think the supervisor would offer at the very least an apology that we missed the part of the Sam's rules and regulations book that stated rice equals closed line and were then nearly yelled at by some little snowflake princess. My breakthrough idea possibly would be lights by the checkout lines like most stores have? Or even more wild, a sign that actually said "Closed"? No, we were given a bad attitude and she just pointed at another line, not offering so much as an apology or reprimanding her employee for acting like a rude, spoiled little millennial. I for one will not allow people to treat me and my family like that, on top of paying for a membership, which was cancelled yesterday.

I'm sure one couple cancelling their membership will hardly have any impact on a company that size, but maybe if enough people send a message to them, it will. Do yourself a favor and go to their competition a few miles down 159th street, far better quality, environment (WAY CLEANER is a big part of that), and staff.

Update - They did after near 6 months for some odd reason, offer us a complimentary membership. I though this to be a nice gesture and have only returned once since then but did get good service and friendly staff, albeit a different location I go to now...